Senior Client Success Strategist, Enterprise Contextual Commerce

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

📣 Marketing

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Strengthen and grow relationships and opportunities across a portfolio of typically 5–10 enterprise accounts • Ensure renewal and growth of each account • Serve as the dedicated point of contact and respond to account requests quickly and professionally • Pitch product roadmaps to identify opportunities supporting account business objectives • Stay current on each account’s business and objectives to identify present and future opportunities • Provide monthly and quarterly business reviews, brainstorming, and strategy sessions • Craft compelling narratives from performance data to communicate Bazaarvoice’s value • Attend and host relationship-building and networking events • Generate referrals for new business through strong client relationships and results

🎯 Requirements

• 3+ years of experience managing large recurring enterprise deals • Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients • Charismatic and exceptional communicator • Consultative approach and ability to teach complex concepts simply • Brainstorming, creative thinking, and excellent problem-solving ability • Project management and ability to prioritize and maintain focus • Deeply analytical and excited to work with data • Comfortable with complex technical products • Energetic, positive, solutions-first approach • Willingness to take on new responsibilities • Self-directed, hard-working, and passionate • Take-control and get-things-done mindset

🏖️ Benefits

• Routine pre-employment background check, conditional upon prior written consent • Equal employment opportunities and commitment to diversity and inclusion