Salesforce Business Systems Analyst

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🔥 30 minutes ago

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Big Brothers Big Sisters of America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1904

Big Brothers Big Sisters of America is a leading youth mentoring organization dedicated to helping the next generation succeed and thrive. With a mission to transform mentorship across the United States, Big Brothers Big Sisters matches adult volunteers ('Bigs') with children ('Littles') aged 6 through 18, fostering positive relationships that make a lasting impact on the lives of young people. Through community and school-based programs, the organization supports children from diverse backgrounds, including those from military families and with incarcerated parents. Committed to boosting self-confidence, educational outcomes, and impacting juvenile justice positively, Big Brothers Big Sisters relies on donor and volunteer support to expand its reach and influence.

📋 Description

• Analyze business requirements and design Salesforce solutions • Lead Salesforce initiatives to drive business growth and success • Provide ongoing support to business stakeholders and end users on Salesforce functionality and best practices • Design and implement Salesforce solutions and functionalities, leveraging external solutions where appropriate • Stay current with Salesforce updates, releases, and industry trends • Elicit business requirements directly from stakeholders • Review, analyze and evaluate business systems, models, requirements, and needs • Define requirements and converting them into workable user stories • Prepare key documentation such as user stories, business processes, process flow analysis, requirements definitions, detailed functional designs, ERDs, executive summaries, and project postmortems • Lead Salesforce initiatives, including managing project timelines and resources • Effectively facilitate and manage business stakeholder-related meetings and workshops • Work closely with Technical Leads to ensure the accuracy of the business requirements into technical requirements.

🎯 Requirements

• Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience • 3-5 years of relevant experience as a Salesforce Administrator • 1-2 years of relevant experience as a Business Analyst • Salesforce Administrator Certification • Advanced understanding of Salesforce platform capabilities, features, and best practices • Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities • Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems • Experience with agile development methodologies • Advanced analytical and problem-solving skills • Exceptional communication and interpersonal skills.

🏖️ Benefits

• Travel: 5% • Provides consistent follow-up regarding assigned projects and after meetings. • Demonstrates a commitment to cultural diversity and inclusion that reflects BBBSA’s commitment to JEDI (justice, equity, diversity, and inclusion).