Program Manager, Project Manager

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

🛡️ Insurance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Leads the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, stakeholder engagement, testing, deployment, and post-implementation optimization. • Establishes program structure, governance, timelines, milestones, and success metrics for the case management system initiative. • Partners with business leaders, IT, and vendors to align system capabilities with operational needs and strategic goals. • Identifies process improvements, automation opportunities, and best practices to enhance system effectiveness. • Leads and supports multiple concurrent business and technology projects and initiatives, ensuring prioritization, resource alignment, and on-time delivery. • Develops and maintains project plans, timelines, risk logs, and status reports across initiatives. • Collaborates with IT leadership to support broader technology roadmap execution and cross-functional project dependencies. • Oversees software implementation, enhancements, and lifecycle management for current case management system and other business applications. • Leads enhancement request process; prioritizes requests, gathers stakeholder input, and tracks to completion. • Creates and maintains business requirement documents (BRDs) and functional specifications. • Serves as liaison between business stakeholders, IT, and vendors to ensure clear communication and successful delivery. • Coordinates and leads user acceptance testing (UAT) to validate system functionality and business readiness. • Manages change management processes, including communication plans, training, and user adoption strategies. • Assists with development and maintenance of training materials, system documentation, and user manuals. • Monitors program and project performance, proactively identifying risks and implementation migration strategies. • Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication. • Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times. • Performs any other duties as may be assigned.

🎯 Requirements

• Bachelor’s Degree or equivalent experience • 5-7 years work experience in project and/or program management, including software or IT initiatives • Demonstrated experience managing multiple concurrent projects or programs, including prioritization and resource coordination • Strong experience working with cross-functional teams, including business stakeholders, IT, and vendors • Must be proficient in Microsoft Office • Strong knowledge of project management methodologies (PMP not required) • Experience with project management and collaboration tools (Jira, Smartsheet, MS Project, Azure DevOps or similar) • Experience coordinating and leading User Acceptance Testing (UAT) • An understanding of the software development life cycle (SDLC) is a plus • Strong verbal and written communication skills • Strong decision making and organizational skills • Ability to perform processing duties with minimal supervision • High degree of professionalism and personal presence • Ability to interact effectively and professionally, and provide exceptional service, both internally and externally at all times.

🏖️ Benefits

• Medical/Rx • Dental • Vision • Life Insurance • Disability Insurance • ESPP • 401k • Student Loan Assistance • Tuition Reimbursement • Paid Time Off • Holidays • Preferred Partner Discounts • Free Mental Health & Enhanced Advocacy Services