Commercial Customer Service Trainee

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BlueCross BlueShield of Tennessee

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1952

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.

📋 Description

• Receive, investigate, and resolve all customer inquiries in a timely and accurate manner • Handle customer service inquiries and problems via telephone • Clearly document all customer communication • Interact through Chat, Phone, E-mail, and TEAMS • Educate callers to ensure resolution is achieved on first contact • Use Enterprise-AI approved tools to uncover opportunities for improvement and drive greater efficiencies • Participate in mandatory training and maintain mandatory attendance • Adhere to assigned schedules and accommodate rotating shifts • Work overtime as required

🎯 Requirements

• High School Diploma or equivalent • 1 year of experience in a customer service support role is required • Experience with customer service in healthcare, insurance, call center, retail, or another customer-facing environment • Experience receiving, investigating, and resolving customer inquiries • Strong technical skills • Must be able to pass required testing • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) • Proficient oral and written communication skills • Proficient interpersonal and organizational skills • Exceptional time management skills • Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment • Independent, sound decision-making and problem-solving skills • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers • Sponsorship is not available for this role • If current employee with the company, must meet minimum performance expectations

🏖️ Benefits

• Full-time employment • Remote work arrangement • Training provided for 22 weeks • Opportunities for growth and development

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