
5001 - 10000 employees
Founded 1952
🏥 Healthcare
đź’Ľ Consulting
🛡️ Insurance
Healthcare • Consulting • Insurance
BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.
🔥 18 hours ago
🎸 Tennessee – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
đź”’ Insurance
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5001 - 10000 employees
Founded 1952
🏥 Healthcare
đź’Ľ Consulting
🛡️ Insurance
Healthcare • Consulting • Insurance
BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.
• Provide first-contact resolution for member service inquiries at consumer centers • Explain benefits and research and clarify claims • Assist members with plan selection, member tools and resources, premium payments, and community resources • Educate consumers on Marketplace products through informational meetings • Support one-on-one enrollment via healthcare.gov • Sell health, life, dental, vision, accident, and hospital indemnity insurance plans • Develop and execute targeted engagement campaigns with community leaders, business owners, retirement communities, nursing homes, and minority groups • Drive consumer center traffic and community engagement • Use AI-enabled tools responsibly to support everyday work
• High School Diploma or equivalent • 3 years of experience in a Support function or Customer Service required • Medicare Certification (AHIP) to sell Senior Markets Products required, or must obtain within 90 days from hire, and maintain annually • Certification to sell Qualified Health Plans required, or must obtain within 90 days from hire, and maintain annually • Active TN Life and Health license required at hire, or must obtain within 90 days from hire • Ability to work flexible hours • Proven decision-making and problem-solving skills • Must be willing to work weekends and/or take 24-hour call • Bilingual skills are a plus • Must be willing to travel 100% across the state; position is 100% market based
• Employee position with BCBST BlueCross BlueShield of Tennessee, Inc. • Training and promotion opportunities • Use of AI-enabled tools supported by proven workflows, templates, and policies
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