Configuration Professional II, Contact Center Solutions

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Implement Genesys Cloud platform configurations, changes, and deployments to production • Develop and manage IVR platforms using Genesys Cloud Architect and enhance call flows • Troubleshoot, resolve, and manage Genesys Cloud incident tickets • Identify and document functional and physical characteristics of configuration items • Control changes to configuration items and their documentation • Conduct configuration management audits for compliance with the configuration management plan • Interact with teams to ensure proper implementation of the configuration management plan • Maintain tools and systems used for configuration management • Track problems and changes in product documents and report current configurations • Provide input to design and development teams to improve system reliability and maintainability • Work in test, development, and production environments • Collaborate with business counterparts to find optimal solutions and communicate clearly with peers • Support peripheral contact center applications and integrations, including CRM, WFM, QM, display boards, and reporting tools

🎯 Requirements

• Bachelor's degree in Computer Science, IT, or Engineering (or equivalent experience) • Prior experience in IVR/Routing, ACD development, and Genesys Cloud administration • A few years of experience in cloud consulting, with a focus on contact center solutions • Experience with scripting languages such as JavaScript/NodeJS, Python, and Java • Strong verbal/written communication and facilitation skills • Analytical and problem-solving abilities • Enthusiasm toward technology and willingness to learn

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days • Compensation package including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Reasonable and necessary accommodations for employees