Technical Support Specialist

🔥 13 hours ago

🏈 Alabama, Alaska, +45 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $32 - $51 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Resolve complex, time-sensitive, and high-risk customer issues, escalations, site downtime, and remote troubleshooting cases • Dispatch cases to field service technicians • Provide CSC support to internal peers for ES 1.1x upgrades and implementations • Collaborate with the cross-functional ES 1.1x upgrade team • Ensure adherence to regulatory requirements for ES 1.1x remediation efforts • Respond to inbound calls, callbacks, and escalations on the 1.1x channel • Communicate with customers by phone and email and document clear, succinct case notes • Identify trends in case work and maintain Salesforce data quality and integrity • Provide customer progress updates, seek feedback, and ensure customer needs are met • Manage and prioritize multiple cases while following process checklists and collaboration processes • Participate in and lead issue-resolution activities using rigorous logic and methods • Assess issue priority with limited to no guidance • Troubleshoot BD products in customer environments using available tools, resources, and team collaboration • Complete required training and meet KPIs and SLAs, including timely case resolution, closure, accurate documentation, and comprehensive case notes • Continuously develop skills, support team success, and perform other assigned duties

🎯 Requirements

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience • 2+ years of Microsoft SQL experience • Ability to write queries and analyze SQL data, including SELECT and JOIN statements, within complex database structures • SSIS (SQL Job) exposure/experience • SQL Reporting Services experience • Ability to communicate technical solutions/recommendations to a non-technical audience • Windows Server 2008+ and Desktop Administration (Win7+) • Networking topology, terminology, and commands • IIS and Web Application Administration • Group Policies terminology and administration • Active Directory Administration • VMWare terminology and administration • Experience installing peripherals such as scanners and printers • CompTIA A+ or N+ preferred • Application installation and troubleshooting • DNS, DHCP, LAN/WAN, Telnet, and networking/OS ports • Understanding of XML language with 1+ years of experience • Ability to review application and OS logs with 2+ years of experience • Wireshark experience with 1+ years • Flexibility in working hours to meet remediation team/schedule needs • Must adhere to assigned work schedules, call schedules, and attendance expectations

🏖️ Benefits

• Medical, health, and dental benefits • 401(k) • eLearning training, shadowing, and on-the-job training • Comprehensive Total Rewards program • Reward and recognition opportunities • Competitive compensation and benefits programs • Remote work from a home office