Senior Connection Advisor, Call Center – Healthcare Scheduler

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🔥 6 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $22 - $29 / hour

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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Be Well Pharmacy

WebsiteLinkedInAll Job Openings

1 - 10 employees

💊 Pharmaceuticals

🧘 Wellness

Pharmaceuticals • Wellness

Be Well Pharmacy is a patient-facing pharmacy service that helps patients manage prescriptions and interact with their healthcare providers through a connected patient portal. The company provides online prescription refill requests, appointment management, access to test results and doctor communications, and integrates with electronic health record patient portals such as MyChart for streamlined medication and care coordination.

📋 Description

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. • Answers questions, handles routine matters, and takes messages • Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures • Handles complex scheduling that often requires multiple appointments or with different providers and modalities • Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller • Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures • Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members • Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed • Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices • Completes all work assignments within the time allowed • Requests and processes payments for co-pays, pre-pays, and outstanding balances • Meets all key performance and call quality standards • Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed • Performs other duties as assigned, but only after appropriate training

🎯 Requirements

• High School Diploma • Two years data look-up/data entry experience • Two years’ experience in customer service involving complex analytical problem-solving skills • Two years’ experience in a call center with emphasis in a customer service/medical industry • 6 months of Connection Advisor Intermediate experience or specialized clinic operational experience • One year of remote work experience -OR- An approved equivalent combination of education and experience

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Short and Long-term Term Disability Insurance • Retirement Funds • Paid Time Off • Tuition reimbursement