Customer Success Manager

🕒 July 22

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏛️ Government

🌍 Social Impact

💰 $19.1M Series A - Beam on 2025-01

Artificial Intelligence • Government • Social Impact

Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.

📋 Description

• Lead onboarding sessions for new partner organisations • Deliver engaging, interactive training virtually and in person • Travel to customer sites across the US to provide hands-on support • Design tutorials, resources, and self-service guides to build user adoption • Drive long-term adoption and usage of Beam's AI tools • Work with Product, Engineering, and Customer Support • Share structured frontline user feedback and insights • Help shape product improvements based on user needs • Create and improve help centre content, guides, and FAQs • Refine support processes as the company scales • Help define Customer Success practices in the US

🎯 Requirements

• Customer Success Manager experience helping customers get the most out of SaaS products • Empathetic and patient approach to supporting users adopting AI technology • Clear, friendly, articulate written and verbal communication • Ability to balance live support, training delivery, and travel logistics • Proactive problem-solving and ability to identify trends and prevent recurring issues • Comfortable with ambiguity and autonomy as the first hire in the US function • Willingness to travel to customer sites across the US, sometimes on short notice • Experience supporting social workers, clinicians, or similar frontline organisations in the US (bonus) • Experience creating training materials, such as with Canva (bonus) • Experience in an early-stage or high-growth startup environment (bonus) • Ability to work in the US; application asks whether work visa sponsorship is needed • Pre-employment checks required

🏖️ Benefits

• Equity • Remote work arrangement • Travel to customer sites across the US • Reasonable adjustments during the hiring process