Beam
51 - 200 employees
Founded 2017
🤖 Artificial Intelligence
🏛️ Government
🌍 Social Impact
💰 $19.1M Series A - Beam on 2025-01
Artificial Intelligence • Government • Social Impact
Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.
Customer Adoption & Support Specialist
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $75k - $90k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Beam
51 - 200 employees
Founded 2017
🤖 Artificial Intelligence
🏛️ Government
🌍 Social Impact
💰 $19.1M Series A - Beam on 2025-01
Artificial Intelligence • Government • Social Impact
Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.
📋 Description
• Respond to user queries across email, chat, phone and video • Troubleshoot issues clearly and calmly • Escalate complex bugs to Engineering with strong context • Lead onboarding sessions for new partner organisations • Deliver clear, engaging and interactive training both virtually and in person • Travel to customer sites across the US (sometimes on short notice) to deliver hands-on support • Share structured feedback and insights from the frontline • Create and improve help centre content, guides and FAQs
🎯 Requirements
• Experience supporting social workers, clinicians, or similar frontline organisations in the US • Experience using Zendesk or similar support ticketing platforms • A flair for design and creating training materials (e.g., experience with Canva) • Experience in an early-stage or high-growth startup environment
🏖️ Benefits
• Top-tier coaching and personal development budgets • Competitive salaries
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