Contact Center Associate

🔥 0 minutes ago

🥔 Idaho, Oregon, +1 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BECU

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

🛡️ Insurance

📦 Logistics

🏦 Banking

Insurance • Logistics • Banking

BECU is a member-owned, not-for-profit credit union committed to serving the financial needs of its members. As a credit union, BECU offers a range of financial services including everyday banking, loans and mortgages, financial planning, and business banking. Members benefit from competitive rates, low fees, and a focus on financial health and well-being. BECU also provides financial health programs and exclusive member discounts. Originally established as Boeing Employees' Credit Union, BECU is federally insured by the NCUA and promotes an equal housing opportunity.

📋 Description

• Handle 70–100 inbound calls per day in a fast-paced contact center • Deliver high-quality, empathetic service aligned with call quality standards and KPIs for average handle time, quality, and member survey • Resolve member inquiries and escalations using sound judgment and creativity • Adapt across multiple credit union functions while leveraging 15–20 systems a day to research and resolve member questions • Meet performance standards for schedule adherence, attendance, and process procedures • Identify opportunities to enhance the member experience • Support BECU members and document interactions

🎯 Requirements

• High School Diploma + 1 year experience in customer service, or Bachelor’s Degree • Minimum 2 years of customer service experience required • Successful completion of in-house training program after hire is required with no missed training sessions • Regular and consistent attendance and adherence to work schedules required • Ability to work a shifting/flexible schedule; this requires evenings, nights or weekends • Ability to travel based on need of business • Preferred: 1 year of contact center experience • Preferred: 1 year of financial institution experience • Preferred: Ability to work a flexible schedule, including evenings and weekends • Preferred: Comfortable in a high-volume, metrics-driven environment • Preferred: Ability to manage multiple priorities and handle escalated calls with professionalism

🏖️ Benefits

• 401(k) Company Match (up to 3%) • 4% annual contribution to your 401(k) by BECU • Medical, Dental and Vision (family contributions as well) • PTO Program + Exchange Program • Tuition Reimbursement Program • BECU Cares volunteer time off + donation match • Career growth and development opportunities • Supportive, collaborative team culture • Opportunity to make a meaningful impact for members every day