Client Relations Manager

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BELAY

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🤝 B2B

👥 HR Tech

⚡ Productivity

B2B • HR Tech • Productivity

BELAY is a company that provides virtual staffing solutions to enhance productivity and support businesses. They offer services such as Virtual Assistants, Accounting Services, and Marketing Assistants to help companies manage tasks and streamline operations. BELAY specializes in matching clients with U. S. -based professionals who are vetted to ensure quality and efficiency. By integrating AI-enabled processes, BELAY aims to maximize efficiency, allowing businesses to focus on growth. Their services are tailored to meet varying client needs, providing flexible and scalable solutions.

📋 Description

• Lead and develop a team of Client Success Consultants by establishing clear objectives, performance expectations, and accountability for results. • Conduct regular one-on-one and team meetings to provide coaching, feedback, training, and support. • Monitor team performance against established client retention, revenue, service, and productivity goals, using data to identify trends and determine appropriate actions. • Ensure Client Success Consultants provide proactive, consultative support throughout the client lifecycle, including onboarding, ongoing communication, issue resolution, and account growth. • Review client and contractor feedback, account health indicators, and escalation trends to identify risks and improve the overall service experience.

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience. • 3 or more years of experience in client success, account management, sales, or a related client-facing environment. • 1 or more years of experience leading, supervising, or coaching employees. • Experience managing client retention, account health, or revenue-growth initiatives. • Experience using performance metrics and business systems to monitor results and make informed decisions. • Demonstrated ability to coach employees, address performance concerns, and manage client escalations.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities • Flexible work hours • Remote work options