State Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Belle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

👥 B2C

Healthcare • B2C

Belle is an in-home healthcare services provider focused on preventive foot and mobility care for older adults. Belle deploys Belle-Certified Community Health Workers who visit members at home, perform health assessments via secure telehealth with a clinician, deliver foot screenings, light exfoliation, nail care, massages to improve circulation, and monitor vitals and mobility. The company partners with health plans to offer services often at little to no cost, supports an integrated care team available 24/7, and reports clinical outcomes from studies involving over 350,000 people showing reductions in wounds, falls, nursing home needs, depression, and ER/hospital visits. Belle currently serves eligible members across regions of Georgia.

📋 Description

• Lead high-performing field operations across Georgia by developing strong operational leaders, driving consistent execution, and ensuring an exceptional member experience • Ensure statewide monthly performance and quality benchmarks are met or exceeded, including appointment completion rates, on-time performance, data quality, member satisfaction (CSAT), attendance, and CHW utilization • Monitor performance trends and risks across markets, Belle Operations Supervisors (BOSs), and Community Health Workers (CHWs); drive corrective action plans and continuous improvement • Ensure operational audits, quality reviews, and corrective actions are completed consistently and on time • Report performance, risks, and recommendations to the VP of Operations • Manage and develop BOSs across Georgia through regular one-on-ones, performance reviews, and coaching • Establish clear ownership and accountability across operational roles • Ensure BOSs own day-to-day CHW performance and escalations • Develop leadership capabilities and an internal pipeline for continued growth • Ensure policies, workflows, and standards of care are executed consistently, including monthly field ridealongs • Maintain visibility into CHW staffing, capacity, utilization, and demand • Translate priorities into execution plans, resolve market inconsistencies, and drive adoption of new processes and technology • Serve as the primary Georgia Operations point of contact for Member Operations, Clinical, Dispatch, HR, and Engineering, ensuring cross-functional initiatives are implemented effectively

🎯 Requirements

• 5+ years of experience in field operations, or multi-site people management, including a track record of leading through frontline managers • Demonstrated success managing to performance metrics (quality, productivity, member satisfaction) across multiple sites or markets • Strong coaching and people-development skills, with experience building and growing a manager bench • Comfortable working with data to identify trends, diagnose root causes, and drive corrective action • Excellent cross-functional collaboration skills, with the ability to build trusted partnerships • Willingness to travel regularly across Georgia for field ridealongs • A hands-on, execution-oriented leader who thrives in a fast-growing, evolving environment • Georgia resident

🏖️ Benefits

• Competitive compensation based on experience • Health, Dental, and Vision Insurance Benefits • 401k • PTO, Sick, Wellness leave, and Paid Holidays • Opportunity for significant career growth and expansion of responsibilities • Ability to reshape an industry and protect lives