Dispatch Specialist

🕒 August 31

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Benco Dental

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Benco Dental is a leading supplier of dental products and services, providing a comprehensive suite of solutions for dental practices. Their offerings include dental supplies, cutting-edge equipment, practice solutions, coaching, and financial products designed to enhance operations and patient outcomes. With a strong focus on customer satisfaction and tailored solutions, Benco Dental aims to navigate the complexities of dentistry, helping practices grow and thrive in the competitive landscape.

📋 Description

• Receive and respond to external and internal customer inquiries, issues, and orders • Resolve service-related issues and problems • Ensure customer communication is courteous, cordial, business-like, and timely • Efficiently cover phones for service calls as needed • Evaluate and monitor service technician schedules throughout the day • Interact with service technicians and Service Managers to maintain operational efficiency and maximize technician scheduling time • Handle exceptions and support problems Customer Service Representatives cannot resolve • Research information for credit or billing problems • Enter basic part orders using manufacturer or item numbers • Accurately bill service invoices using correct item numbers, quantities, and van stock • Maintain accurate records of deleted or cancelled calls • Document discussions with customers, technicians, sales representatives, and Service Managers • Keep management informed with accurate and timely information • Maintain a composed, confident, and professional manner • Lead by example with a positive can-do attitude

🎯 Requirements

• Ability to communicate effectively • Excellent computer, telephone, and customer service skills • Ability to multitask • Attention to detail • High school diploma/GED • Customer Service experience preferred • Local to Reno, Nevada

🏖️ Benefits

• Excellent Compensation Packages • Medical, Dental and Vision Benefits Effective on Day 1 • 401k Package Effective on Day 1 • Paid Time Off Program • Profit Sharing • Associate Discounts and Community Giveback Programs • College Tuition Savings Program • Caring Family Culture Toward all Associates • Certified as a FORTUNE Great Place to Work • Opportunities to join resource groups that promote Diversity, Equity, and Inclusion • Family owned for 90+ years