EDI Analyst

🕒 July 27

🤠 Texas – Remote

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💵 $65k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 19%

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Logo of Benefit Harbor

Benefit Harbor

51 - 200 employees

Founded 2000

👥 HR Tech

☁️ SaaS

🛡️ Insurance

💰 $5M Venture Round - Benefit Harbor on 2024-10

HR Tech • SaaS • Insurance

Benefit Harbor is a technology company that delivers a personalized, digital employee benefits platform for carriers, brokers, and employers. Their single-source platform can enroll and manage all types of benefit plans and emphasizes data integrity, seamless integration, and configurable administration to improve operational and administrative efficiencies. Benefit Harbor partners with insurers and brokers to provide benefit administration services, drive employee engagement and adoption, and support voluntary, contingent, and variable-hour workforce plans.

📋 Description

• Interact with carriers and client payroll teams to implement and maintain EDI files • Confirm external and internal data transfers/files are sent timely and report issues • Analyze file and data transfer escalations, troubleshoot issues, and maintain ownership through resolution • Manage data transfer and file specification lifecycle • Respond to and manage assigned DA tickets through resolution • Maintain understanding of file types, layouts, and basic data mapping • Lead carrier and client payroll team calls for new file implementations or changes • Work with carrier/client contacts, IT, and developers to test, quality review, implement, and resolve file issues • Maintain and update implementation logs, data transfer specifications, and required SOCII documentation • Create internal tasks involving data transfers, defaults, invoices, and audits • Perform post-OE and quarterly enrollment audits, document results, and assist with issue mitigation • Request extracts from carriers, vendors, and employers for scheduled audits • Meet timelines and due dates for files, DA tickets, and assigned tasks • Build relationships with internal teams and external partners • Assist the Operations team with day-to-day administration, issue resolution, and special projects • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree or related experience in business, preferably in case or product implementation • 3-5+ years demonstrated experience with complex projects in the benefits industry, preferably Health & Benefits, or other related experience • Strong knowledge of Microsoft Office • Intermediate Excel and Access knowledge • Health and Benefits knowledge preferred • Strong analytical skill-set and ability to use data to define and resolve issues • Basic personal computer skills, including keyboard skills, electronic folder/file organization and management, and email usage • Database function knowledge preferred, but not required • Strong written and verbal communication skills with technical and non-technical personnel • Excellent listening skills and ability to ask probing questions, understand concerns and overcome objections • Ability to provide superior customer service • Strong follow up and follow through skills with sense of urgency and attention • Experience working collaboratively with teams • Strong work ethic and ability to manage multiple clients and adapt to change within a fast-paced business setting • Integrity, reliability, responsibility, strong organizational skills, attention to detail, and troubleshooting skills • Must be able to work overtime during peak periods • Must be authorized to work in the United States; visa sponsorship requirements are addressed in the application

🏖️ Benefits

• Full-time exempt position • Flexible hours to support teams throughout the continental US • Very limited travel may be required

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