People Experience Support Agent

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $55k - $67k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Benepass

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🛡️ Insurance

👥 HR Tech

💰 $12M Series A on 2021-09

Healthcare • Insurance • HR Tech

Benepass is a flexible benefits platform designed for people-first companies, offering a range of personalized and adaptable employee benefits solutions. With a focus on meeting the diverse needs of today’s global workforce, Benepass allows companies to provide customized benefits packages that include health savings accounts, flexible spending accounts, wellness programs, professional development, and more. The platform emphasizes ease of use with features like card-first technology, automated enrollment, and real-time engagement metrics. Benepass supports companies in designing competitive benefits programs that enhance employee satisfaction and retention while staying aligned with corporate DEI and wellness values.

📋 Description

• Own the first-line IT helpdesk queue and serve as the first point of contact for employee requests across workplace technology and People processes • Triage and resolve routine issues involving account provisioning, access changes, permissions, password resets, and timely access removal • Keep employees informed and escalate sensitive or specialized requests • Process and audit employee expense submissions in line with policy • Administer HSA and LSA enrollments and ongoing changes • Coordinate manual benefits processes for providers without reliable integrations • Help employees with routine benefits and expense questions • Potentially expand into payroll administration over time • Order and track laptops and accessories, coordinate delivery and setup, and fulfill hardware and software requests • Manage basic account provisioning, access changes, password resets, and software licensing • Troubleshoot common workplace technology issues and explain steps clearly • Coordinate onboarding and offboarding checklists with Trust and People Operations • Coordinate laptop setup, welcome kits, standard access changes, and timely I-9 completion and verification • Maintain org charts; track mandatory training and document acknowledgments; send reminders and follow up on overdue items • Use approved AI tools to streamline support and improve AI-generated responses • Identify recurring employee friction and contribute to improvements in support workflows • Partner with People Operations, Trust, Finance, and IT while reporting to the Senior Director of People • Protect sensitive employee information and maintain accurate records

🎯 Requirements

• 1–2 years in customer experience (CX), customer support, technical support, or internal IT support • Experience working from a ticket queue and resolving requests promptly, accurately, and empathetically • Strong attention to detail • Comfort working with spreadsheets and reconciling data • Dependable follow-through across multiple requests • Experience with a ticketing or customer support platform • Experience with collaboration tools such as Slack • Ability to learn new software quickly • Ability to investigate technical issues before having the answer • Clear, patient communication and good judgment • Ability to protect confidential information and know when to escalate • Curiosity about using AI tools to improve everyday workflows • Previous experience in a tech startup or remote-first environment is a bonus • Exposure to Expensify, Ramp, or Brex and familiarity with expense policies is a bonus • Basic familiarity with Google Workspace Admin, Okta, or Mac device setup is a bonus • Must be based in the United States

🏖️ Benefits

• 95% coverage of medical, dental, and vision • $250 WFH setup (one time) • $500/year Learning & Development Benefit • $150/month cell phone + internet • $100/month Wellness • $100/month Co-working and Commuter Benefit • Several team onsites a year • Flexible PTO • Equity