Student Finance Representative

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Berklee Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

📚 Education

📱 Media

Education • Media

Berklee Online is the online division of the prestigious Berklee College of Music. It offers online undergraduate and graduate degree programs, certificates, and individual courses in music, dance, theater, and music production. Berklee Online provides students around the world access to the same quality education as on-campus students, allowing them to learn from Berklee's expert faculty from anywhere. The programs emphasize a global and innovative approach to arts education, supporting learners in attaining their creative and career goals.

📋 Description

• Support Berklee Online, the provider of online music education • Serve as a primary remote point of contact for financial inquiries • Provide support regarding tuition, payment plans, billing statements, and student accounts • Manage inbound and outbound calls and emails during heavy enrollment windows • Guide students, families, and alumni through tuition statements, payment options, balances, financial holds, refunds, and educational tax forms • Answer inquiries about registration, add/drop procedures, refund policies, and financial aid options • Liaise with Military Affairs or Financial Analytics as needed • Manage tuition payment plans and update CRM configurations • Adjust payment-plan budgets throughout the enrollment cycle and follow up on returned payments • Process credit cards, checks, and wire transfers into accounting systems • Audit past-due accounts, conduct collections outreach, and support state escheatment procedures • Track recurring student questions to optimize business processes • Help onboard, train, and monitor student work-study employees

🎯 Requirements

• College degree required • Minimum of 2 years of successful customer service experience in higher education, banking, sales support, or a student accounts/financial aid environment • Strong proficiency in Excel and Google Sheets • Familiarity with higher education software and CRMs such as Workday Student, Salesforce, and Colleague is a strong plus • Exceptional written and verbal communication • Sharp attention to detail • Solution-oriented mindset that thrives under deadline pressure • Cover letter strictly required for consideration • Currently enrolled Berklee students are not permitted to apply for staff or faculty positions

🏖️ Benefits

• 100% Remote Flexibility • Access to virtual masterclasses, workshops, and music resources • Competitive health/dental coverage • Institutional 403(b) retirement match • Generous PTO • Paid winter break