Provider Experience Advocate – Contract

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏳ Contract/Temporary

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Support and empower BetterHelp’s network of therapists through timely, high-quality assistance • Handle approximately 500–600 therapist tickets per week efficiently and accurately • Resolve escalated or complex issues requiring additional attention or cross-team coordination • Identify recurring issues and collaborate with internal teams on process improvements and resource updates • Maintain deep knowledge of platform tools, policies, and procedures • Collaborate with Clinical, Product, Legal, and other departments to streamline workflows and improve therapist experience • Support initiatives and projects that improve therapist engagement, satisfaction, and retention • Report to the Provider Experience Team Lead

🎯 Requirements

• 1-2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role • Excellent written and verbal communication skills • Proven ability to manage a high-volume workload with strong attention to detail, accuracy, and efficiency • Ability to multi-task in various systems • Skilled in handling escalated or complex inquiries, including those needing cross-functional collaboration, with sound judgment and problem-solving ability • Adaptable and proactive, with the ability to support new initiatives and strategic projects • Ability to work independently, as this is a remote team

🏖️ Benefits

• The chance to build something that changes lives – and that people love • Free BetterHelp accounts for all team members • An awesome community of co-workers • Sustainable work/life balance • Professional development investment • Remote work with candidates in any time zone welcome