Customer Trust Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Serve as the named security expert on enterprise customer calls, including CISO briefings, architecture reviews, and BeyondTrust security deep-dives. • Conduct proactive security advisory sessions for strategic accounts, mapping BeyondTrust capabilities to customer security frameworks (NIST CSF, ISO 27001, CIS Controls, CMMC, FedRAMP, etc.). • Act as the primary escalation point for security-sensitive customer concerns, coordinating with internal InfoSec, Engineering, and Legal teams. • Partner with Sales and Customer Success to qualify security objections and accelerate deal cycles by removing security-based blockers. • Represent BeyondTrust security posture in customer-facing materials, including briefings, white papers, and public-facing documentation. • Maintain and continuously improve a centralized security knowledge base to support scalable, consistent responses across the GTM team. • Partner with Threat Intelligence team and monitor changes to the security regulatory environment to proactively advise customers on how BeyondTrust aligns with emerging requirements. • Support internal Trust & Assurance responsibilities including Product Health Reviews (PHRs), Cloud Governance communications, and Security Issues Management customer outreach.

🎯 Requirements

• 5+ years of experience in cloud security, cybersecurity architecture, or a related technical field, preferably in a SaaS environment. • Deep familiarity with PAM, identity security, Zero Trust architectures, and cloud platforms (AWS, Azure, GCP). • Experience in a customer-facing or consulting role; comfort presenting to C-level and CISO audiences. • Working knowledge of compliance frameworks: SOC 2, ISO 27001/42001, NIST 800-53, FedRAMP, CMMC, HIPAA, PCI-DSS. • Strong written communication skills for crafting precise, authoritative security documentation and customer-facing materials. • Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization. • Ability to interpret technical data (application logs, architecture diagrams, technical reports) and communicate findings to non-technical stakeholders. • Collaborate effectively with cross-functional teams including Sales, Customer Success, Product, Engineering, and Legal, managing multiple concurrent engagements. • Problem-solving through proactive analysis, creative thinking, and collaboration to resolve security, compliance, and customer engagement challenges.

🏖️ Benefits

• Health insurance • Professional development opportunities