Licensed Insurance Services Representative – Property and Casualty

🕒 Yesterday

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

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Logo of biBerk Business Insurance

biBerk Business Insurance

51 - 200 employees

🛡️ Insurance

🤝 B2B

💸 Finance

Insurance • B2B • Finance

biBerk Business Insurance is a digital-first insurance provider focused on small business insurance, offering policies such as workers' compensation, professional liability (E&O), general liability, business owners policies (BOP), commercial auto, umbrella, and cyber coverage. Part of the Berkshire Hathaway Insurance Group and backed by A++ rated carriers, biBerk lets small businesses get online quotes, purchase policies, manage claims and documents, and access resources to simplify insurance. The company serves a wide range of small business industries (e. g. , restaurants, retail, contractors, IT, healthcare) and emphasizes instant coverage, cost savings, and direct-to-business underwriting.

📋 Description

• Address policyholder service inquiries via phone and email, including certification, billing, and policy modifications • Document all customer interactions clearly and accurately in company systems • Meet case volume targets set by Service Leadership • Exhibit professionalism in phone and email communications • Develop in-depth knowledge of THREE’s products, processes, and compliance standards • Collaborate with teammates via phone, email, and Slack to fulfill service requests and exchange knowledge

🎯 Requirements

• 2 years’ experience in call center or similarly fast-paced customer service environment • Experience in the insurance industry is a plus • Active Property and Casualty license • Strong computer skills • Preferably experience using Microsoft Outlook, videoconferencing tools (e.g. Zoom, Teams), and CRM platforms (e.g. Salesforce) • Comfortable with new technology and willing to learn new systems quickly • Ability to take phone calls and answer emails for up to 8 hours a day • Ability to receive and immediately apply coaching and feedback • Remote and hybrid hires must have wired high-speed internet and a private workspace to take calls without interruption

🏖️ Benefits

• Medical (PPO/HDHP), vision, disability, and life insurance • Enhanced dental plan with orthodontia coverage in addition to a standard plan • Generous PTO plan for all benefit-time eligible employees • Paid company holidays and 4 floating holidays • Paid parental leave • Employee Retirement Savings Plan/401(k) with company match and immediate vesting • Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs • Service Recognition Program providing a monetary award toward a vacation every 5 years of employment • Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs • Voluntary accident, critical illness, and hospital indemnity benefits • Employee discount and rewards program on travel, tickets, electronics, home, and more • Commission and/or incentive pay potential

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