Senior Technical Program Manager

🕒 Yesterday

🇺🇸 United States – Remote

💵 $135k - $160k / year

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

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Bidgely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚡ Energy

🤖 Artificial Intelligence

☁️ SaaS

💰 $18M Venture Round - Bidgely on 2023-07

Energy • Artificial Intelligence • SaaS

Bidgely is an energy analytics company that provides utilities and energy providers with AI-powered software for customer energy insights, meter data analytics, and appliance-level energy disaggregation (non-intrusive load monitoring). Its platform uses machine learning to analyze smart meter and IoT data to enable customer engagement, demand response, energy efficiency programs, and distributed energy resource (DER) planning. Bidgely sells to enterprise utility customers as a B2B SaaS solution focused on improving customer experience and operational energy programs.

📋 Description

• Own Bidgely's largest and most technically and commercially complex utility engagements • Act as technical consultant, functional consultant, and project manager • Lead complex utility implementations end to end from onboarding to launch • Own customer relationships, executive stakeholder management, and program outcomes • Lead cross-functional teams across Delivery, Engineering, Product, and Sales • Oversee project financials, including cost tracking, budget, and margin • Contribute to contract reviews for new deals and change orders • Represent the Onboarding team in sales presentations as needed • Own solution design and development for complex utility customers • Lead requirement analysis, customer journey scope discussions, data integration, design, solution architecture, implementation, delivery, and customer-facing technical issue resolution • Collaborate with utility customers to map requirements to product features and finalize customizations and changes • Manage project deliverables through hands-on execution to ensure on-time, high-quality delivery • Produce technical and product documents defining customer requirements and solution design • Partner with R&D and Product Management on new platform functionality and implementation tooling • Mentor and guide colleagues on delivery and technical matters • Own executive-level customer relationships for high-visibility engagements • Develop proposals and statements of work • Identify and help scope account expansion opportunities • Represent Customer Onboarding in quarterly business reviews • Work with Systems Integrator partners on complex, multi-party implementations • Train Bidgely, SI, and customer teams on project methodology and product capabilities • Develop internal tools and processes to improve delivery quality and reduce implementation timelines • Support hiring and interviewing for the TPM team • Report to the Director, Customer Onboarding

🎯 Requirements

• 7-11 years of software integration project experience at a SaaS company, experience in a top-tier systems integration consulting firm, and/or experience delivering enterprise solutions at a fast-paced start-up • Track record of delivering complex, cross-functional implementations for large, high-touch enterprise customers, ideally with ACV of $500K+ • Experience as the primary point of contact for enterprise customers, including designing and deploying solution architecture in a customer-facing role • Experience working with globally dispersed customers and teams • Experience with Agile software development methodologies and cloud-based B2B implementations • Experience creating and tracking project plans, risks, and status reports via Wrike, Smartsheets, Jira, or similar cloud project management tools • Strong analytical and problem-solving skills • Excellent written and verbal communication skills and ability to translate complex technical issues for non-technical stakeholders • Ability to mentor and develop less experienced team members • Highly organized, collaborative, and proactive, with a customer-first mentality • Working knowledge of SQL, Python, REST APIs, or data transformation tools (preferred) • Passion for or experience within the energy or energy efficiency sector (preferred) • PMP certification (preferred) • Authorized to work in the United States without visa sponsorship

🏖️ Benefits

• Medical, Dental, and Vision insurance from day one • HSA, FSA, and DCFSA plans • 401(k) plan • Flexible paid time off • Annual wellness stipend • Annual professional development stipend • Paid parental leave • Mental health and wellness resources for you and your family • Preferred pricing on entertainment, technology, and insurance products • Mentorship from experienced industry leaders • Remote-friendly scheduling • Paid community service days • Discretionary annual bonus • Equity