Patient Access Representative - Radiology Scheduling

🔥 15 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beth Israel Lahey Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Beth Israel Lahey Health is a comprehensive healthcare system providing a wide range of medical services and care options to communities in Massachusetts and New Hampshire. With a network of 14 hospitals, including community hospitals and specialized centers for orthopedic and behavioral health care, they offer personalized care for all health needs. Their services include emergency care, primary care, urgent care, pharmacy services, home care, and more. Dedicated to improving community health and well-being, Beth Israel Lahey Health is committed to research, education, and providing extraordinary care through its 39,000 team members.

📋 Description

• Support Radiology Scheduling as a Patient Access Representative • Register patients presenting for visits and explain the registration process • Process patient co-payments, co-insurance, deductibles, balances, and reconcile the cash drawer • Assist patients with kiosk check-in • Complete Medicare Secondary Payer Questionnaires and adjust coverage accordingly • Obtain and process signatures and required registration documents • Counsel patients regarding non-covered services, ABNs, consents, and waivers • Monitor the waiting area and support an efficient, pleasant registration flow • Respond to patient concerns and potential safety issues • Maintain an orderly registration desk and secure confidential information • Schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and searches • Apply clinical department scheduling protocols and escalate issues when necessary • Capture and verify physician, insurance, demographic, and contact information • Communicate appointment and patient-care issues to Patient Access management • Follow confidentiality and equipment-security guidelines while working remotely • Maintain productivity, quality, and accuracy and communicate regularly with the Supervisor and Manager • Complete pre-registration, guarantor assignment, insurance verification, and financial clearance activities • Advise patients of financial responsibility and schedule Financial Counseling appointments when needed

🎯 Requirements

• High school degree or equivalent required • Associate’s degree preferred • 1-3 years related work experience • Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access • Able to work successfully in a fast-paced, multi-task environment, with some independent decision-making • Able to process electronic information and data accurately and efficiently • Call Center and/or telephone customer service experience preferred • Strong typing skills, 40+ wpm preferred • Knowledge of medical terminology preferred • Bilingual written and verbal communication skills preferred • Familiarity with EHR software preferred

🏖️ Benefits

• Extensive training including Electronic Health Record (EHR) is provided • Influenza vaccination required as a condition of employment • Equal Opportunity Employer/Veterans/Disabled