Patient Access Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Beth Israel Lahey Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Beth Israel Lahey Health is a comprehensive healthcare system providing a wide range of medical services and care options to communities in Massachusetts and New Hampshire. With a network of 14 hospitals, including community hospitals and specialized centers for orthopedic and behavioral health care, they offer personalized care for all health needs. Their services include emergency care, primary care, urgent care, pharmacy services, home care, and more. Dedicated to improving community health and well-being, Beth Israel Lahey Health is committed to research, education, and providing extraordinary care through its 39,000 team members.

📋 Description

• Register patients presenting for visits and explain the registration process • Process patient co-payments, co-insurance, deductibles, and balances due; safeguard funds and reconcile the cash drawer • Assist patients with kiosk check-in as needed • Complete Medicare Secondary Payer Questionnaires and adjust patient coverage based on results • Instruct patients and obtain signatures on consent, financial, and other required forms • Distribute, scan, process, and record registration documents • Counsel patients regarding non-covered services and obtain ABN, consent, and waiver signatures • Monitor patient waiting areas and support smooth registration flow • Respond to patient concerns and potential safety issues while following established procedures • Maintain an orderly registration desk and waiting area and secure confidential information • Initiate, schedule, reschedule, and cancel patient appointments using calls, digital messaging, orders, work queues, questionnaires, and searches • Establish working relationships with assigned clinical departments and apply department scheduling protocols • Capture and verify scheduling and registration information, including referring physician, insurance, demographic, and contact details • Identify and communicate appointment and patient-care issues to Patient Access management • Follow confidentiality, equipment security, and safeguarding guidelines in the remote setting • Maintain productivity, quality, and accuracy levels and communicate regularly with the Supervisor and Manager • Register patients for pre-registration and ensure accurate initial claim submission information • Create and assign patient guarantors • Verify insurance coverage using real-time eligibility and take appropriate action • Apply the appropriate guarantor and insurance to each visit • Communicate financial clearance, contract status, self-pay status, and payment responsibility; schedule Financial Counseling when needed

🎯 Requirements

• High school degree or equivalent required • Associate’s degree preferred • 1-3 years related work experience • Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access • Able to work successfully in a fast-paced, multi-task environment where some independent decision-making is necessary • Able to process electronic information and data accurately and efficiently • Call Center and/or telephone customer service experience preferred • Strong typing skills of 40+ wpm preferred • Knowledge of medical terminology preferred • Bilingual written and verbal communication skills preferred • Familiarity with EHR software preferred

🏖️ Benefits

• Extensive training including Electronic Health Record (EHR) is provided • Flu vaccination required as a condition of employment • Opportunity to grow and advance within the BILH team