Client Services Associate I, Spanish, Prenatal

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BillionToOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $35M Debt Financing on 2022-12

Healthcare • Biotechnology • Healthcare Insurance

BillionToOne is a leading molecular diagnostics company dedicated to advancing disease detection at the molecular level. Their proprietary technology, known as Quantitative Counting Templates (QCTs™), empowers the detection and measurement of tiny DNA fragments at a single base-pair resolution. This technology is a breakthrough in prenatal screening and oncology, enabling accurate risk assessment for fetal genetic conditions and monitoring cancer therapy effectiveness. BillionToOne’s UNITY Screen™ assesses fetal risks using maternal blood samples, making prenatal testing more efficient. The company is committed to enhancing healthcare by making molecular testing more accurate and accessible, evidenced by its recognition as the Diagnostics Company of the Year and significant funding achievements.

📋 Description

• Engage clients through proactive outreach to obtain missing information needed to process and report test orders • Provide patient support through inbound calls or tickets regarding test results, patient portal access, and other inquiries • Manage follow-up case queues and scheduled contact cadences until resolution • Document communications, follow-up attempts, and resolution details in CRM and LIMS systems • Update customer and order information in internal systems • Resolve approximately 40–60 cases per day while maintaining quality and accuracy • Respond to phone, email, and web inquiries from customers, sales representatives, internal teams, and patients • Collaborate with laboratory, data entry, sales, billing, and support teams for accurate order processing and timely reporting • Identify recurring issues or workflow gaps and escalate trends appropriately • Support process improvements and cross-functional tasks as needed

🎯 Requirements

• Bilingual Spanish proficiency is REQUIRED • Prior client-facing experience in customer service, inside sales, call center, or a similar role • 4-year college degree or equivalent experience • Experience working in a fast-paced, high-volume environment with outbound call responsibilities • Excellent verbal and written communication skills • Strong attention to detail and accurate documentation • Ability to learn quickly, navigate systems, and resolve issues independently • Experience with CRM tools such as Salesforce, Zendesk, or similar systems (nice-to-have) • Customer service experience in a diagnostic laboratory, healthcare, or medical office setting (nice-to-have) • Experience managing inbound/outbound call queues or scheduled follow-up cadences (nice-to-have)

🏖️ Benefits

• Working alongside brilliant, kind, passionate and dedicated colleagues in an empowering environment • Open, transparent culture including weekly Town Hall meetings • Latest and greatest hardware (laptop, lab equipment, facilities) • Daily on-site lunches provided from top eateries • Variety of on-campus perks, including a state-of-the-art gym and fully stocked kitchen with snacks and drinks • Free on-site EV charging, compatible with all EVs including Tesla