Patient Billing Associate

🕒 May 23

🇺🇸 United States – Remote

💵 $53.6k - $115.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

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BillionToOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

💰 $35M Debt Financing on 2022-12

Biotechnology • Healthcare Insurance • Science

BillionToOne is a leading molecular diagnostics company dedicated to advancing disease detection at the molecular level. Their proprietary technology, known as Quantitative Counting Templates (QCTs™), empowers the detection and measurement of tiny DNA fragments at a single base-pair resolution. This technology is a breakthrough in prenatal screening and oncology, enabling accurate risk assessment for fetal genetic conditions and monitoring cancer therapy effectiveness. BillionToOne’s UNITY Screen™ assesses fetal risks using maternal blood samples, making prenatal testing more efficient. The company is committed to enhancing healthcare by making molecular testing more accurate and accessible, evidenced by its recognition as the Diagnostics Company of the Year and significant funding achievements.

📋 Description

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention • Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients • Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage • Keep precise and clear documentation of all communications and follow-up activities • Contact patients through outbound calling and SMS to explain potential costs and address billing concerns • Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement • Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved • Handle 20-30 inbound calls and 40-50 outbound calls per day

🎯 Requirements

• 2+ years of prior client-facing experience • Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred • Experience using Salesforce • Advanced organizational skills with the ability to handle multiple assignments • Fast learner with the ability to navigate complex workflows and technology • Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences • Speaking fluently in Spanish (Nice-to-Have)

🏖️ Benefits

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients • Open, transparent culture that includes weekly Town Hall meetings • The ability to indirectly or directly change the lives of hundreds of thousand patients • Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% • Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) • Supplemental fertility benefits coverage • Retirement savings program including a 4% Company match • Increase paid time off with increased tenure • Latest and greatest hardware (laptop, lab equipment, facilities)