Field Service Engineer

🕒 June 2

🦀 Maryland, Washington – Remote

🦀 Maryland – Remote ☕ Washington – Remote

💵 $66.5k - $109.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Bio-Techne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Bio-Techne is a global developer, manufacturer, and supplier of high-quality reagents, analytical instruments, and precision diagnostics. The company specializes in providing cutting-edge tools and services for research areas including cancer, epigenetics, and cell & gene therapy. With a focus on innovation and quality, Bio-Techne supports scientific and clinical advancements through its diverse portfolio of products, including antibodies, ELISA kits, and automated instruments.

📋 Description

• Provide technical expertise and leadership in the installation, maintenance, troubleshooting, and repair of complex equipment and systems • Ensure exceptional customer satisfaction through timely communication, strategic problem-solving, and proactive issue resolution • Serve as a technical resource to peers and junior engineers • Manage customer appointments from scheduling to completion and produce detailed service and technical documentation • Demonstrate proficiency in assigned product lines and related systems

🎯 Requirements

• Bachelor’s degree in Engineering, Electronics, or a related technical discipline (or equivalent experience) • 5+ years of field service or technical support experience, preferably in a complex equipment or systems environment • Proven ability to independently diagnose and repair advanced hardware and software issues • Strong communication and interpersonal skills across technical and non-technical audiences • Demonstrated leadership, mentoring, and coaching experience • Excellent organizational and time management abilities • Commitment to continuous improvement and innovation

🏖️ Benefits

• medical, dental, vision, life, short-term disability, long-term disability • pet insurance • legal and ID shield • 401k plans • employee stock purchase plan (ESPP) • Health Saving Account (HSA) • Flexible Spending Account (FSA) • Dependent Care FSA • mentorship opportunities • training and development • tuition reimbursement • paid holidays • paid time off • paid parental leave