Principal Customer Education Specialist, Imaging

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

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Clario

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-10

Healthcare • Consulting • Logistics

Clario is a company specializing in accelerating clinical trials from initiation to implementation through advanced technologies and services. Since 2018, Clario has revolutionized endpoint analyses in clinical trials by integrating over 30 artificial intelligence-enabled solutions across more than 600 active trials, enhancing data quality and patient privacy while expediting data collection processes. Clario provides a comprehensive clinical trial management platform, offering solutions such as eCOA, cardiac safety, medical imaging, precision motion, and respiratory services in various therapeutic areas including oncology, cardiology, and neurology. Known for its global reach, Clario supports clinical trials in over 100 countries with a strong focus on decentralized and hybrid trial models. The company's commitment to patient safety and innovation is reflected in their over 26,000 trials and involvement in numerous new drug approvals.

📋 Description

• Serve as the subject matter expert for a designated therapeutic area and product line, providing guidance to sponsors, customers, and internal stakeholders. • Partner with Business Development to recommend customer training strategies, deliver capability presentations, demonstrate solutions, and support new business opportunities. • Review study contracts and develop training plans at study start-up and throughout the study lifecycle to address updates and changes in collaboration with sponsor study teams. • Advocate for customer education services across the organization and strengthen cross-functional collaboration. • Monitor quality metrics, including data quality trends, Customer Care tickets, and DCRs, and recommend targeted training interventions. • Lead product and organizational readiness initiatives by planning activities, coordinating deliverables, monitoring progress, and communicating status updates to stakeholders. • Collaborate with key customers to design and implement global training plans that support successful study execution. • Partner with Education leadership and Customer Education Project Management teams to develop and enhance customer training services and future offerings. • Deliver exceptional customer experiences while supporting business growth and team development initiatives. • Promote a culture of continuous improvement, innovation, cost-conscious decision-making, and alignment with company objectives and vision.

🎯 Requirements

• Bachelor's degree or certification in education, business, human resources, or a field relevant to the clinical trial industry. • Minimum 5 years of experience in a corporate training environment. • Minimum 5 years of experience within the clinical trial industry. • Demonstrated subject matter expertise in a specific therapeutic area and/or product line. • Strong organizational and time management skills with the ability to manage multiple priorities and deadlines. • Creative problem-solving skills and the ability to develop innovative approaches to business challenges. • Excellent verbal, written, presentation, and interpersonal communication skills. • Strong technical aptitude with the ability to quickly learn and apply new software, systems, and technologies. • Knowledge of customer training methodologies, adult learning principles, and industry trends. • Ability to build effective relationships with customers, sponsors, and cross-functional stakeholders. • Experience leading projects, influencing stakeholders, and driving organizational readiness initiatives in a matrix environment.

🏖️ Benefits

• Competitive compensation • Medical, dental, and vision coverage • Remote and hybrid work options • Tuition reimbursement • Employee assistance and wellness programs • Life and disability insurance