Learning Services Specialist

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $27 - $36 / hour

⏰ Full Time

🟢 Junior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Biogen

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Biogen is a biotechnology company dedicated to discovering, developing, and delivering innovative therapies for people living with serious neurological diseases, including Alzheimer's disease, multiple sclerosis, and spinal muscular atrophy. With a strong emphasis on research and development, Biogen continues to advance the science of neurology through clinical trials and strategic partnerships, while also striving for access and health equity in healthcare.

📋 Description

• Perform LMS Administration tasks, including: Creating Instructor Led and On the Job Trainings in the LMS • Building and maintaining complex Curricula and Programs • Editing and revising items, curricula, programs as needed • Creating and managing learner roles and direct assignments • Managing records and learning history • Pulling reports as needed • Providing audit support as needed • Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or escalating as appropriate • Respond to and troubleshoot inquiries training course-related issues • Collaborate with the Senior Learning Services Specialists to resolve learner issues in a thorough and timely manner • Support continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing (UAT) when necessary • Facilitate shadowing sessions with new hires

🎯 Requirements

• Bachelor’s degree or the equivalent combination of education and experience required • 1-3 years of experience in learning, customer service, or general human resources • Experience with Veeva Vault Training (LMS for GxP Compliance) or other LMS systems • GxP experience preferred • Experience with a ticketing system/case management preferred (ServiceNow preferred) • Strong critical thinking and problem-solving skills • Service-oriented attitude and willingness to learn • Ability to prioritize workload in a fast-paced environment • Experience working in a HR shared service center is a plus

🏖️ Benefits

• Medical, Dental, Vision, & Life insurances • Fitness & Wellness programs including a fitness reimbursement • Short- and Long-Term Disability insurance • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) • Up to 12 company paid holidays + 3 paid days off for Personal Significance • 80 hours of sick time per calendar year • Paid Maternity and Parental Leave benefit • 401(k) program participation with company matched contributions • Employee stock purchase plan • Tuition reimbursement of up to $10,000 per calendar year • Employee Resource Groups participation