Seasonal PT CX Representative

🔥 5 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BIOLOGIQUE RECHERCHE

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1970

🏥 Healthcare

🏭 Manufacturing

🍽️ Food & Beverage

Healthcare • Manufacturing • Food & Beverage

BIOLOGIQUE RECHERCHE is a pioneering skincare brand established in the late 1970s, combining biology and physiotherapy to offer personalized skin treatments. The company provides innovative products that are highly concentrated with active ingredients, tailored to individual skin types through a detailed diagnostic process conducted by skin experts. Their exclusive methodology includes a three-phase treatment system aimed at cleansing, revitalizing, and rebalancing the skin, ensuring visible results and unique customer experiences.

📋 Description

• Serve as a liaison and point person for US customer service inquiries • Guide the customer experience and provide care, solutions, and recommendations across customer touch points • Manage incoming and outbound customer communications, including calls, emails, and chats • Ensure timely follow-up and resolution of customer concerns, inquiries, and issues • Investigate and escalate issues, questions, or concerns as needed • Maintain and communicate policy, process, service, and technical updates • Monitor and track key metrics, reporting, order accuracy, response time, and customer satisfaction • Collaborate with global and domestic stakeholders to ensure a consistent omnichannel experience • Manage open tickets and concerns, update team members, and assist internal and external customers • Provide customer feedback and insights and identify trends or process improvements • Assist with departmental and company initiatives and administration

🎯 Requirements

• 1+ years of experience within customer service and support • Experience within a CPG company preferred; luxury experience a plus • Must be able to work weekends • Proven track record of customer support, resolution, and exemplary customer experience standards • Strong written and verbal communication skills • Ability to work cross-functionally across various departments and levels • Highly autonomous with an ownership mindset • Ability to act as a departmental point person with little supervision or direction and guidance • Highly organized with strong attention to detail, rigor, and excellent follow-up and resolution skills • Proficiency in Microsoft Office, project management systems, customer service platforms, and related technology • Proven track record as a team player • Ability to work in a fast-moving and dynamic environment

🏖️ Benefits

• Seasonal part-time position • Remote position • Opportunity to meet or join the company in office

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