Bilingual Reimbursement Coordinator

🕒 August 27

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📦 Logistics

🏥 Healthcare

💊 Pharmaceuticals

Logistics • Healthcare • Pharmaceuticals

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Coordinate and manage prescription drug coverage and reimbursement for assigned patient cases • Initiate, track, and maintain reimbursement-related activities in compliance with policies and regulations • Liaise with insurance companies, physician offices, pharmacies, and healthcare professionals • Collect, review, and submit documentation to private insurers, public/federal funding programs, and specialty pharmacy services • Maintain current knowledge of insurance plans, funding sources, and reimbursement policies • Review and validate patient and healthcare provider information for completeness and eligibility • Provide inbound and outbound telephone support • Address inquiries and resolve reimbursement issues • Document case activities, communications, coverage decisions, and outcomes • Provide feedback to improve service delivery and patient satisfaction • Participate in training and development programs • Maintain confidentiality and discretion • Perform data entry, record maintenance, document scanning/faxing, and filing • Monitor and triage inbound emails, faxes, and other communications • Maintain complete, accurate, and current patient case files in the program CRM • Report patient safety information and product quality complaints according to requirements

🎯 Requirements

• Post-secondary education in a related field is required • Minimum 1 year of experience in client services within a healthcare, pharmaceutical, or insurance environment • Prior reimbursement-focused experience is an asset • Experience handling high call volumes in a customer service or call center setting is preferred • Bilingualism in French and English is required • Knowledge of public, private, and federal drug coverage systems is an asset • Strong organizational skills and attention to detail • Excellent problem-solving abilities • Ability to work independently in a fast-paced environment • Proficiency with Microsoft Office • Comfort using digital systems and databases • Effective communication and interpersonal skills • English proficiency is required • Must be located in one of the eligible Canadian provinces/territories listed in the posting

🏖️ Benefits

• Growth opportunities and career advancement • Competitive salary • Incentive program • Comprehensive benefits package • Monthly pulse survey and above-industry engagement culture • Training and development programs • Remote work arrangement • Full-time permanent employment • Inclusive, accessible, healthy, and safe work environment • Accommodations available upon request during the selection process