Technical Account Manager, Enterprise

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Birdeye

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 $60M Series C on 2022-03

Consulting • Marketing • Logistics

Birdeye is a leading software platform focused on improving business growth through enhanced customer experience management. The company offers AI-powered tools across multiple sectors including automotive, dental, financial services, healthcare, property management, and retail. Birdeye's solutions facilitate online reputation management, social media management, review generation, and business listings management. The platform integrates with over 3,000 applications and partners with Google to provide comprehensive digital presence solutions for businesses of all sizes. It is known for its high customer satisfaction and effectiveness in multi-location brand management.

📋 Description

• Serve as the trusted technical advisor for assigned enterprise customers • Build knowledge of customer architectures, integrations, and business objectives • Lead technical discussions, architecture reviews, and solution planning sessions • Provide guidance on platform capabilities, best practices, and scalability • Coordinate and communicate complex technical issues • Drive root cause analysis and timely resolution of customer-impacting issues • Partner with Engineering, Product, and Support to prioritize customer needs • Keep customers informed through timely, executive-friendly updates • Improve customer adoption and platform utilization • Recommend product configurations and optimization strategies • Educate customers on features, APIs, integrations, and technical capabilities • Support implementations involving APIs, SSO, webhooks, CRM integrations, and third-party platforms • Review integration designs and recommend best practices • Troubleshoot implementation challenges with Implementation and Support teams • Act as the technical voice of the customer internally • Collaborate with Product Management on feature requests and roadmap discussions • Partner with Customer Success Managers to reduce technical risk and improve customer health • Assist Sales and Solution Engineering with technical escalations for strategic opportunities • Monitor customer technical health and identify risks • Maintain documentation of customer environments and technical configurations • Drive continuous improvement through issue analysis and process enhancements

🎯 Requirements

• 5+ years in Technical Account Management, Solutions Engineering, Technical Support, Customer Success Engineering, or a similar customer-facing technical role • Experience supporting enterprise SaaS customers • Strong understanding of REST APIs, JSON, OAuth, webhooks, and system integrations • Experience troubleshooting integrations and API issues • Excellent communication and executive presentation skills • Strong project management and stakeholder management abilities • Ability to manage multiple complex customer engagements simultaneously • Experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics (preferred) • Experience with cloud platforms and SaaS architectures (preferred) • Familiarity with reputation management, marketing technology, or customer experience platforms (preferred) • SQL or basic scripting knowledge (preferred) • Experience working with Engineering and Product organizations (preferred)

🏖️ Benefits

• Fully remote work arrangement • Culture of action and accountability • Empowerment to make an impact