Configuration Analyst – ServiceNow

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🕒 June 25

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Black Pearl Consult

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Black Pearl Consult is a leading HR consultancy and specialist recruitment firm with about 10 years of workforce partnership experience. They provide customized HR consultancy, specialist recruitment and workforce solutions, including full managed projects, enablement, upskilling, a job seekers portal, team-building and corporate services. The firm positions itself as an extension of client teams to manage or support hiring processes and to deliver tailored talent strategies. Black Pearl lists offices in Abu Dhabi (UAE), Auckland (New Zealand) and Manila (Philippines) and serves corporate clients across industries.

📋 Description

• Configure and maintain ServiceNow modules, workflows, forms, and business rules. • Translate business requirements into system configurations. • Support setup and optimization of platform configurations across environments. • Maintain configuration documentation and change logs. • Assist in implementing enhancements, patches, and system updates. • Troubleshoot configuration-related issues and provide resolution support. • Collaborate with developers, business analysts, and product teams. • Support testing and validation of configured solutions. • Ensure configuration aligns with governance and best practices. • Participate in Agile ceremonies and delivery planning sessions.

🎯 Requirements

• 3–6 years of experience in ServiceNow ​ configuration or similar enterprise platform roles. • Strong understanding of system configuration principles and ITSM processes. • Experience working in agile or structured delivery environments. • Strong analytical, documentation, and problem-solving skills. • Ability to translate business needs into technical configurations.