CRM Analyst – ServiceNow

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🕒 June 25

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Black Pearl Consult

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Black Pearl Consult is a leading HR consultancy and specialist recruitment firm with about 10 years of workforce partnership experience. They provide customized HR consultancy, specialist recruitment and workforce solutions, including full managed projects, enablement, upskilling, a job seekers portal, team-building and corporate services. The firm positions itself as an extension of client teams to manage or support hiring processes and to deliver tailored talent strategies. Black Pearl lists offices in Abu Dhabi (UAE), Auckland (New Zealand) and Manila (Philippines) and serves corporate clients across industries.

📋 Description

• Analyze and optimize CRM workflows and customer service processes. • Support configuration and enhancement of ServiceNow and other CRM platforms. • Monitor CRM data quality, integrity, and consistency. • Gather and document business requirements for CRM improvements. • Support reporting and dashboard development for customer and service metrics. • Assist in troubleshooting CRM system issues and user support requests. • Collaborate with Product, IT, and Business teams to improve CRM functionality. • Support CRM integrations with other enterprise systems. • Conduct user training and support adoption of CRM tools. • Participate in system testing and validation for CRM enhancements.

🎯 Requirements

• 5-8 years of experience working with CRM systems or enterprise service platforms. • Hands-on experience with ServiceNow or similar CRM/service tools. • Strong analytical and problem-solving skills. • Experience working in Agile or structured delivery environments.