AI Product Owner

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Own the AI workflow roadmap for I2R, defining which workflows to redesign across implementation, onboarding, support, and renewal, aligned to enterprise AI strategy and I2R business priorities. • Identify high‑value use cases within your value stream where agents can meaningfully change how work gets done • Own the backlog of AI workflow initiatives for I2R, prioritizing by customer impact and workflow readiness across the implementation-to-renewal lifecycle and drive delivery through to production. • Define epics, features, and acceptance criteria that enable reusable, secure, and scalable AI agent patterns. • Balance innovation with reliability, privacy, and responsible AI requirements. • Ensure platform capabilities are designed once and leveraged many times across teams. • Act as the connective tissue between engineering, data science, UX, security, legal/compliance, and product teams. • Drive alignment on roles and responsibilities for AI agent development, deployment, and lifecycle management. • Partner with platform and application teams to onboard them to AI agent tooling and best practices. • Represent the AI platform in planning forums, reviews, and executive updates. • Ensure AI agents align with Blackbaud’s standards for security, privacy, compliance, and ethical AI. • Apply the guardrails, operating models, and workflow standards defined by the Agentic Process Lead and flag where they need refinement based on domain reality. • Collaborate with risk and compliance partners to evolve governance without slowing innovation. • Champion adoption of AI platform capabilities across Blackbaud. • Define success metrics for AI agent usage, quality, and business impact. • Identify friction points and continuously improve the developer and user experience. • Help teams move from pilots to production with confidence.

🎯 Requirements

• 8+ years experience designing and delivering workflows, internal tooling, or shared services in an enterprise environment. • Experience building or scaling AI platforms, AI-assisted or agentic technologies strongly preferred. • Proven ability to map a current-state workflow, identify friction points, and redesign it for AI augmentation with the business and engineering teams • Strong understanding of agile product ownership and backlog management. • Proven ability to influence and align cross-functional teams without formal authority. • Excellent communication skills with demonstrated ability to translate complex technical concepts into clear product decisions. • Familiarity with AI governance, responsible AI, security, and compliance considerations. • Experience working in a regulated or enterprise environment. • Passion for mission-driven technology and platform thinking.

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program