Team Manager, Implementation Services

🕒 July 29

🇺🇸 United States – Remote

💵 $101.9k - $132.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blackbaud

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 Non-profit

🤝 B2B

💰 $6.5M Series A on 2000-02

SaaS • Non-profit • B2B

Blackbaud is a cloud software company that builds intelligent solutions for social impact, focusing on nonprofit organizations. It provides products and services for fundraising, donor management, engagement, and sector-specific cloud solutions to help charities, educational institutions, and other mission-driven organizations move faster and work smarter. Blackbaud also offers training, support, developer resources, a partner marketplace, and industry research through the Blackbaud Institute. The company emphasizes privacy, security, and corporate social responsibility.

📋 Description

• Lead, mentor, and develop a team of Implementation Consultants and Project Managers. • Provide coaching, performance feedback, and development opportunities. • Coach team members on the effective and responsible use of AI-powered tools. • Ensure successful deployment of Blackbaud Corporate Impact solutions. • Drive timely project completion, customer readiness, solution adoption, and successful go-live outcomes. • Monitor project health, implementation quality, customer satisfaction, resource utilization, and delivery metrics. • Act as an escalation point for complex projects, customer concerns, and implementation challenges. • Partner with Customer Success Managers on the transition from implementation to ongoing adoption and account management. • Develop and refine implementation processes, standards, tools, and methodologies. • Leverage AI-powered tools, automation, and emerging technologies to improve delivery and team productivity. • Analyze key performance indicators to drive continuous improvement. • Champion innovation and adoption of new technologies. • Partner with Sales, Solution Engineering, and Customer Success on project scoping, implementation planning, and customer onboarding. • Collaborate with Product and Engineering to provide implementation feedback and product enhancement recommendations.

🎯 Requirements

• 5-7 years of experience in software implementation, professional services, project management, customer success, or related SaaS delivery roles. • 2-4 years of people leadership or team management experience. • Experience managing complex SaaS, CSR, grantmaking, employee engagement, or enterprise software implementations. • Strong project management, organizational, and problem-solving skills. • Excellent communication, presentation, and stakeholder management abilities. • Experience utilizing AI, automation, or productivity technologies to increase operational efficiency, improve delivery processes, or enhance customer outcomes. • Demonstrated ability to identify opportunities for innovation, process improvement, and operational transformation. • Experience with CSRconnect®, GrantsConnect®, corporate social responsibility programs, employee engagement platforms, grantmaking solutions, or similar technology platforms. • Experience with Salesforce, Certinia (FinancialForce), Microsoft 365, SharePoint, Smartsheet, Power BI, or similar business systems. • Familiarity with generative AI tools. • Familiarity with implementation methodologies, change management, and process improvement practices. • Experience working with enterprise or mid-market clients. • Knowledge of corporate social impact, philanthropy, workplace giving, volunteering, or nonprofit operations.

🏖️ Benefits

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program