Enterprise Relationship Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BLACKCLOAK

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

Cybersecurity • SaaS

BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

📋 Description

• Manage a portfolio of enterprise clients as their main point of contact, building relationships with sponsors, champions, and enrolled executives and families • Own retention and adoption results for the book of business, including NRR, logo retention, enrollment, onboarding, and utilization • Partner with Sales to onboard new clients smoothly and get members enrolled quickly • Monitor account health and adoption, intervening early when accounts show signs of risk • Build relationships with multiple contacts at each client to maintain engagement • Analyze utilization and account data to find trends, measure impact, and build the story for each review • Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, from business reviews to executive reports • Coordinate trainings and work with internal teams to resolve client issues quickly • Identify opportunities to expand program coverage and work with Sales to pursue them • Keep account records current and contribute to portfolio health reviews and forecasting

🎯 Requirements

• Bachelor’s degree in a relevant field; advanced degree is a plus • 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients • Familiarity with cybersecurity and privacy concepts, and interest in learning more • Clear, confident communication, including presenting to senior F500 stakeholders • Ability to gather and interpret data/information to support client success • Familiarity with AI tools and curiosity about using them to work smarter, from drafting content to analyzing account data • Motivated to deliver great results and able to work with some independence • Strong organizational and time management skills • Willingness to travel to meet with clients when necessary

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents • Health Savings Account with company contribution for eligible medical plans • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend