Incident Responder, Tier 2

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BLACKCLOAK

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

Cybersecurity • SaaS

BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

📋 Description

• Interface with clients to remotely onboard them onto the BlackCloak platform • Respond to client inquiries, alerts, incidents, and questions • Triage cybersecurity alerts, assess the risk and deliver mitigation responses • Run network vulnerability assessment scans of client infrastructure • Communicate vulnerability and threat assessments to clients • Participate in the Incident Response Program • Be part of an on-call rotation and escalation team • Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed • Mentor and support Client Success and Security Team Members • Maintain working knowledge of BlackCloak’s solutions, platform features and best practices • This role requires occasional time on nights and weekends to address client incidents, emergency onboardings and issues

🎯 Requirements

• 2-5 years of experience in an infosec/cybersecurity analyst role • College degree in an Information Technology (IT/CS/CE) related discipline or equivalent experience • Industry recognized information security certifications a plus: • CISSP • GIAC • OSCP • Security+ • Penetration and vulnerability testing experience • Windows and macOS forensic investigation and vulnerability management experience • Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux • Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully • Strong communication skills and ability to interface with clients

🏖️ Benefits

• 100% Remote Company, within the USA • Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. • Health Savings Account with company contribution for eligible medical plans. • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match. • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend