Client Success Architect

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $99.1k - $123.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blackpoint Cyber

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 $190M Series C on 2023-06

Consulting • Defense • Cybersecurity

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. Established by former US Department of Defense and Intelligence security experts, Blackpoint leverages its real-world cyber experience to help Managed Service Providers (MSPs) safeguard their infrastructure and operations. The company offers a proprietary cybersecurity ecosystem, including its SNAP-Defense platform for Managed Detection and Response (MDR) services. Blackpoint's dedicated security analysts work 24/7 to combine various security measures, including network visualization and endpoint security, to monitor and respond to threats. Additionally, Blackpoint is launching LogIC, a logging and integrated compliance service designed to assist MSPs with cyber compliance requirements. The company's mission is to deliver comprehensive detection and response services to help MSPs combat the evolving threat landscape.

📋 Description

• Enhance partner health by driving adoption of the Blackpoint Suite of products and services and penetration of endpoints • Provide in-depth technical engagement and training to partners on use of the product suite in relation to their business • Collaborate with Go-To-Market and Product team members on strategic partner and client engagements • Engage directly with partners and clients, including preparation processes and flowchart documentation • Provide onboarding and offboarding support and build strategic documentation and process flows • Maintain ongoing education on Blackpoint products, services, and integrated systems • Help prepare monthly partner reviews assessing value delivery and customer health • Track activity analytically using KPIs in ChurnZero and measure month-over-month progress • Follow documented processes and procedures to improve partner and client experience

🎯 Requirements

• Minimum of 2 years of work experience in a customer-facing and technical role • Ability to demonstrate a high degree of technical proficiency with product suites and platforms • Knowledge of Zendesk, ChurnZero, and HubSpot or similar software • History of working successfully to drive customer value and engagement • Willingness to be customer-facing and ability to navigate customer needs and challenges • Strong technical aptitude, excellent communication skills, and a curious mindset • Experience working with clients in the security landscape • Bachelor's degree or equivalent experience • Proven ability to work independently and remotely • Authorized to work in the United States without restriction • Direct experience with MSPs (Managed Service Providers) in a customer-facing or technical capacity

🏖️ Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life Insurance • Robust 401k plan • Discretionary Time Off • Other minor perks • Equity participation available to employees globally, with program details varying by location and employment structure • International employees receive competitive benefits in accordance with local market standards and applicable country requirements