Part Time Call Center Agent

Job not on LinkedIn

🔥 7 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $11 - $12 / hour

⏱ Part Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Blazeo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

📣 Marketing

SaaS • B2B • Marketing

Blazeo is an omnichannel lead engagement and conversion platform (formerly ApexChat) that combines AI-driven chatbots and voice agents with U. S. -based live call center services and human agents. Its SmartHub product centralizes lead management, communications, appointment scheduling, retainer signing, reporting, and workflow automation to help businesses capture and convert website and ad traffic across channels (chat, SMS, email, phone, social). Blazeo targets service-oriented industries such as law firms, home services, medical services, college admissions, real estate, and marketing agencies, and positions itself as a B2B SaaS provider that blends automation and human backup to improve lead qualification, booking, and sales outcomes.

📋 Description

• Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards. • Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines. • Ensure adherence to regulatory standards and company policies. • Collaborate with legal and compliance teams to escalate issues and obtain approvals. • Acquire comprehensive knowledge across various sectors to effectively address customer inquiries. • Utilize excellent verbal and written communication skills to interact with customers. • Analyze issues, troubleshoot problems, and provide efficient solutions. • Stay updated on industry trends and company services to assist customers effectively. • Adapt to different industry protocols and procedures seamlessly.

🎯 Requirements

• Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department. • Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED). • Ability to multitask and thrive in a fast-paced environment. • Excellent verbal and written communication in English and Spanish. • Quick learner with the capability to adapt to changing procedures and software. • Strong analytical and problem-solving abilities. • Must reside in the United States.

🏖️ Benefits

• Starting at $12/hr base with performance-based incentives and bonuses. • $11/hr during the 2-week training period. • Additional pay for evening, night, and weekend shifts. • $2.50 bonus per successfully signed contract, with monthly payouts. • Earn up to an additional $2.00/hr based on performance metrics. • Including customer satisfaction and attendance bonuses.