User Researcher

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🕒 January 23

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Blenderbox, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

Government • Design • Technology

Blenderbox, Inc. is a human-centered design agency specializing in transforming government systems and services to enhance efficiency and user-friendliness. Founded in 2000, Blenderbox focuses on civic engagement, creating accessible technology and improving the customer experience for public services. The company is proud of its WBE and SBA Woman-Owned Small Business certifications, and it actively works on reducing administrative burdens by digitizing complex paper-based systems. Blenderbox is committed to designing government services that citizens will love to use, with a strong emphasis on equity, access, and operational efficiency.

📋 Description

• Plan and conduct qualitative research using a range of methods, including one-on-one interviews, group-based research, contextual inquiry, and evaluative usability testing • Engage stakeholders and users across multiple roles and teams to understand needs, workflows, constraints, and opportunities • Collaborate with project teams to define research goals, user groups, and the questions, assumptions, and risks to be explored through research • Develop research plans, discussion guides, and supporting documentation • Adapt research approaches as project scope, constraints, or timelines evolve • Analyze research inputs to identify patterns, themes, risks, and opportunity areas • Incorporate findings from content audits, UX audits, workflow reviews, accessibility audits, and existing documentation as inputs to research synthesis • Triangulate qualitative findings with other available inputs (e.g., surveys, audits, operational data) to strengthen insights and recommendations • Translate research into clear, actionable insights that inform strategy, design decisions, and prioritization • Design and facilitate workshops or working sessions to validate findings, explore opportunities, or align stakeholders • Prepare materials, support facilitation planning, and synthesize outcomes • Partner closely with UX designers and project managers to ensure research insights translate into meaningful next steps • Prepare and contribute to key research outputs, including findings and insights documentation, research readouts and presentation decks, opportunity framing and early directional recommendations, and clear articulation of research-informed next steps • Present research findings to client teams, including facilitating readouts and supporting leadership discussions • Work closely with UX designers, product managers, and technical partners to integrate research into active project workflows • Review and contribute feedback on research artifacts, synthesis, or findings as part of collaborative team work

🎯 Requirements

• 5–8+ years of experience conducting UX research for digital products or services • Strong qualitative research skills with experience leading research independently • Demonstrated ability to synthesize ambiguity into clarity and communicate insights effectively • Excellent facilitation skills, particularly in remote and cross-functional settings • Strong writing and presentation skills for client-facing deliverables • Comfort working in complex, multi-stakeholder environments • Experience collaborating closely with designers, project/product managers, and technical teams • Nice to Have: Experience working in public-sector, education, nonprofit, or regulated environments • Familiarity with accessibility and inclusive research practices • Experience supporting research efforts that span multiple phases of a project or evolve over time.

🏖️ Benefits

• Contract role; duration and commitment vary by project • Remote; U.S.-based availability required • Part-time to full-time depending on project needs • Competitive hourly rate based on experience and scope