Strategy and Operations Analyst – Provider Operations

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Blink Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🛒 Retail

Healthcare Insurance • Pharmaceuticals • Retail

Blink Health is a company that provides discounted medication pricing and delivery services. They aim to make prescription medications more affordable by offering the same pills at lower prices, either through participating local pharmacies or via home delivery. With a network of over 35,000 pharmacies nationwide, Blink Health allows customers to pay online for discounted prices and pick up their medications at a preferred location, or opt for fast, free home delivery. Blink Health prepares prescriptions, manages refills, and offers access to licensed pharmacists for any inquiries. Importantly, Blink Health is not insurance but a discount plan organization.

📋 Description

• Serve as a real-time operational resource for the PAM team — monitoring call coverage, tracking task allocation, and recommending adjustments to keep the team operating efficiently • Pull ad hoc data to answer operational questions quickly and accurately, enabling the team to make fast, informed decisions • Monitor key operational metrics and flag emerging trends, bottlenecks, or anomalies before they become problems • Scope and document data and reporting requirements in partnership with the RevOps and data teams, ensuring the right information is accessible to Provider Operations • Identify patterns and opportunities in operational data through root cause analysis and trend identification • Contribute to a Voice of the Field and continuous improvement program that surfaces operational insights across the organization • Translate data findings into clear, actionable recommendations — communicating what the data means, not just what it shows • Partner cross-functionally to build a shared analytical understanding of where the biggest improvement opportunities exist • Support strategic projects with data scoping, analysis, and measurement input as needed • Assist with SOP development and maintenance, ensuring documentation is grounded in how operations actually run • Collaborate with the broader Operations team to embed data-informed thinking into day-to-day decisions and workflows.

🎯 Requirements

• 4–6 years of experience in operations, business operations, or a data-adjacent role with a strong analytical component • Proficiency in SQL - comfortable pulling and manipulating data independently without relying on a dedicated data team • Strong analytical thinking - able to diagnose root causes, identify patterns, and connect data to operational reality • Clear, concise communicator - able to translate data findings into plain language recommendations for operational and leadership audiences • Highly organized and able to manage competing priorities in a fast-paced environment • Comfortable working with incomplete or imperfect data and making reasonable inferences.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities