Adobe Workfront Administrator

🕒 July 8

🇺🇸 United States – Remote

💵 $90k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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Blue Acorn iCi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Blue Acorn iCi is a leading provider of digital transformation solutions, focused on delivering high-impact digital experiences for businesses. They specialize in technologies such as enterprise content management, commerce strategy, customer intelligence, and data-driven optimization. As an Adobe Accredited Partner, Blue Acorn iCi utilizes platforms and systems to enhance business efficiencies and site performance, working with clients across industries like consumer packaged goods, retail, financial services, healthcare, and media. Their services include ecommerce development, digital experience consulting, and performance marketing, aiming to create seamless and personalized customer journeys.

📋 Description

• Administer and configure Adobe Workfront, including: Projects, tasks, templates, Custom forms, fields, statuses, Layouts and approval workflows • Manage and triage incoming support requests: Monitor support queues, Prioritize and resolve tickets within SLAs • Provide first-line support to users: Troubleshoot issues, Guide users on platform functionality and best practices • Maintain and manage: User access, roles, teams, and permissions • Perform routine platform maintenance: Health checks, Release readiness support • Document: Configurations, Support processes, Known issues and resolutions • Collaborate with stakeholders to: Gather requirements, Implement minor enhancements and configuration updates, Escalate complex issues to senior admins or Adobe support when needed

🎯 Requirements

• Hands-on experience with Adobe Workfront administration or support • Strong understanding of: Projects, tasks, portfolios, programs • Templates and custom forms • Experience working in a ticket-based support environment • Strong troubleshooting and analytical skills • Ability to communicate effectively with both technical and non-technical users • Strong organizational and documentation skills

🏖️ Benefits

• medical, dental and vision insurance • life insurance • disability • paid time off • 401(k)