Customer Journey Analytics Lead

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

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Blue Acorn iCi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Blue Acorn iCi is a leading provider of digital transformation solutions, focused on delivering high-impact digital experiences for businesses. They specialize in technologies such as enterprise content management, commerce strategy, customer intelligence, and data-driven optimization. As an Adobe Accredited Partner, Blue Acorn iCi utilizes platforms and systems to enhance business efficiencies and site performance, working with clients across industries like consumer packaged goods, retail, financial services, healthcare, and media. Their services include ecommerce development, digital experience consulting, and performance marketing, aiming to create seamless and personalized customer journeys.

📋 Description

• Lead and actively contribute to the ongoing Adobe Customer Journey Analytics implementation • Provide independent technical direction and expert guidance • Design and configure CJA solutions across Analysis Workspace, Data Views, metrics, dimensions, segments, calculated metrics, attribution models, and reporting • Guide CJA data enablement through Adobe Experience Platform, including XDM schema design, datasets, identity strategy, ingestion patterns, and connection configuration • Provide architecture recommendations, identify implementation gaps or risks, and define practical paths forward • Independently evaluate the current implementation, recommend solutions, and execute the work needed to move it forward • Translate business questions and stakeholder requirements into scalable analytics use cases, measurement frameworks, and reporting solutions • Assess and map data sources including Adobe Analytics, Adobe Journey Optimizer, CRM platforms, and other enterprise systems • Establish reporting and analytics best practices for consistency, usability, governance, and adoption • Develop reporting architecture and measurement frameworks that enable reliable, actionable customer-journey insights • Partner with business and technical stakeholders while remaining accountable for hands-on configuration, troubleshooting, and delivery • Serve as a trusted source of CJA expertise for the client team • Balance stakeholder partnership with direct ownership of technical delivery

🎯 Requirements

• Deep, hands-on expertise with Adobe Customer Journey Analytics, including Analysis Workspace, Data Views, metrics, dimensions, segmentation, calculated metrics, attribution, and reporting • Strong Adobe Experience Platform knowledge, including data architecture, XDM schemas, datasets, Identity Service, Real-Time Customer Profile, data ingestion, and CJA data enablement • Experience designing CJA implementations and analytics solutions • Experience defining business use cases, mapping data sources, and developing measurement frameworks • Experience connecting AEP data to CJA through batch and streaming ingestion • Experience working with data from Adobe Analytics, Adobe Journey Optimizer, CRM, and other enterprise sources • Strong consulting and communication skills • Ability to translate business needs into clear technical and analytics solutions • Ability to work autonomously and make sound architecture decisions • Ability to lead initiatives with limited day-to-day oversight • Proven ability to combine technical leadership with hands-on platform execution in a complex enterprise environment • Unrestricted authorization to work in the United States without employer sponsorship now or in the future • Must not require immigration or visa sponsorship

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off • 401(k) • Competitive benefits package • Equal opportunity employment • Reasonable accommodation for qualified applicants with disabilities