Director of Professional Services

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🕒 March 27

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Bluefish AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Bluefish AI is a technology company that specializes in developing advanced artificial intelligence solutions to enhance decision-making processes and improve efficiency across various sectors. The company utilizes innovative algorithms and machine learning techniques to provide data-driven insights and automated solutions for businesses.

📋 Description

• Lead, coach, and manage a pod of Customer AI Strategists, AI Consultants, and AI Analysts aligned to specific industry verticals, driving high performance and career growth. • Partner closely with the Head of Professional Services to build team processes, operating rhythms, and delivery frameworks that scale across the organization. • Own portfolio-level strategy across multiple verticals within the same sector, developing a sharp vertical POV and ensuring consistency of outcomes across accounts. • Take ownership of portfolio renewals — proactively identifying risks, building the case for expansion, and leading renewal conversations with clients. • Frame client problems, make tradeoff calls, and be accountable for outcomes at the vertical level, bringing a strategic perspective to every client engagement. • Lead cross-functional and client-facing conversations at senior levels (VP, SVP+), partnering with Product, Marketing, and Account Leads to drive alignment and shared accountability. • Work closely with AI Strategists to develop vertical-specific narratives and views that inform client strategy and internal thinking. • Establish and scale best practices for client orchestration, workstream ownership, account planning, and performance measurement. • Contribute to hiring, onboarding, and team design as the Professional Services organization continues to grow.

🎯 Requirements

• 12+ years of experience in client services, management consulting, enterprise customer success, or a related field, with meaningful experience managing senior client relationships. • Proven track record of owning portfolio-level outcomes — including renewals, expansions, and executive-level client engagement — across complex, multi-brand or multi-market accounts. • Strong strategic thinking skills with the ability to frame ambiguous problems, make clear tradeoff decisions, and drive accountability across a team. • Experience leading and developing high-performing delivery teams, with a coaching orientation and a focus on career growth. • Excellent communicator and executive presence — comfortable leading conversations with VP and SVP-level client stakeholders and cross-functional partners alike. • Analytically grounded, with experience working alongside data and strategy teams to develop insight-driven narratives and client recommendations. • Startup-ready attitude and comfort operating in a fast-moving environment where priorities evolve quickly.

🏖️ Benefits

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry • Join an experienced high-performing team where you will have immediate ownership and impact • Experience a true meritocracy with significant career growth upside as the business scales