Hotline Operator

🔥 11 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $16 - $22 / hour

⏱ Part Time

🟢 Junior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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Boston Medical Center (BMC)

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System. BMC delivers a model of healthcare where innovative and equitable care empowers all patients to thrive. As a premier academic medical center in Boston, a national leader in clinical care, and the largest essential hospital in New England, BMC’s world-class clinicians provide comprehensive care in more than 70 specialties and subspecialties.

📋 Description

• Provide hotline support for the state resource center for opioid dependence • Manage incoming calls and engage callers using a harm reduction framework • Provide crisis intervention and accurate referral services • Collect and enter caller data for statistical and reporting purposes • Link clients to addiction services, detox programs, methadone maintenance, and outpatient services • Assist patients with treatment access and appointment setup • Triage walk-in patients accessing opioid treatment • Screen potential patients • Provide backup support to the medical assistant • Coordinate OBOT program activities • Maintain wait lists in compliance with federal regulations • Update and develop resources for clients and family members • Disseminate resource materials to clients, family members, support systems, and providers • Collaborate with Department of Public Health Drug and Alcohol hotline support staff • Support clinic administration, including filing, charts, referrals, and appointment scheduling • Attend staff and state meetings and take minutes

🎯 Requirements

• Associate’s degree (or equivalent) plus 1 year related experience • Equivalent combination of formal education and experience accepted, such as HS/GED plus 3 years related experience • Bachelor’s degree desirable • Experience working in a substance abuse or mental health setting preferred • Excellent verbal and written communication skills • Bilingual or multi-lingual skills beyond English preferred • Addiction knowledge through formal training or experience preferred • Proficiency with Microsoft Word, Excel, and Outlook • Ability to perform basic data management tasks, including data entry, data cleaning, and reporting • Typing proficiency and basic math skills • Excellent organizational skills and attention to detail • Ability to manage time effectively • Interpersonal skills, compassion, and sensitivity to handle and diffuse difficult conversations with tact and diplomacy

🏖️ Benefits

• Medical, dental, vision, and pharmacy benefits • Discretionary annual bonuses • Merit increases • Flexible Spending Accounts • 403(b) savings matches • Paid time off • Career advancement opportunities • Resources to support employee and family well-being

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