Account Specialist, High Value at Risk

🕒 August 27

🇨🇦 Canada – Remote

💵 $45k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Review and evaluate delinquent, high-risk, or written-off accounts for collections opportunities • Provide collections-related sales and service to BMO customers and prospects • Advise customers on payment strategies and products • Deliver exceptional customer service and build trusted client relationships • Address complex and escalated customer requests and transactions • Contact customers to obtain information and manage applications and payment status communications • Execute loss mitigation processes for non-performing and high-risk accounts • Handle incoming calls professionally and efficiently • Probe customer needs and advise on payments and collections strategies • Send client communications, process transactions, and interact with internal stakeholders • Integrate marketing promotions and programs into customer conversations • Support strategic initiatives with internal and external stakeholders • Develop action plans and solutions to maximize recovery and safeguard the Bank’s interests • Coach and support Consumer Collections personnel • Review accounts, analyze collection probability, and provide recommendations • Gather and format data into regular and ad-hoc reports and dashboards • Develop and execute short-term tactics and plans • Manage or refer customer-call transactions to appropriate internal groups • Escalate complex or unresolved situations to managers • Complete documentation for accurate processing of customer requests • Integrate information from multiple sources to improve processes, analysis, and reporting • Lead or participate in designing, implementing, and managing business/group processes • Support business/group program development and promotion • Identify business needs and design/develop tools and training programs • Collaborate in the collections life cycle and execute loss mitigation solutions • Follow documented policies and procedures • Identify and make referrals to other business groups • Maintain current knowledge of collections strategies, practices, trends, and regulatory requirements • Support continuous improvement initiatives • Apply BMO’s Risk Management Framework and make risk-informed decisions aligned with policies, laws, and regulations

🎯 Requirements

• Typically between 3 - 5 years of relevant experience • Post-secondary degree in a related field of study or an equivalent combination of education and experience • Knowledge of Credit Qualifications and associated credit knowledge and skills according to established qualification standards • Good knowledge of federal, provincial and local laws pertaining to Consumer Collections and the functional area • Good knowledge of BMO products and services • Knowledge of competitive marketplace and trends in product offerings • Specialized knowledge from education and/or business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • Strong negotiation and interpersonal skills • Knowledge of collections strategies, practices, trends, industry best practices, and regulatory environment • Ability to maintain confidentiality of customer and Bank information

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Tools and resources to reach new milestones • Accommodations available on request during the selection process