Project Manager – ServiceNow

Job not on LinkedIn

🕒 February 13

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bolt Data

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Bolt Data is a services and solutions firm that helps manufacturers modernize and optimize service operations by implementing and extending leading CRM and field service platforms. Bolt Data builds award-winning, service-centric solutions on Salesforce, ServiceMax, and ServiceNow, offering consulting and implementation, custom development, accelerators, real-time IoT/connected asset monitoring, AI-based workflow automation, integrations, and managed services. The company focuses on manufacturing verticals (medical devices, energy, heavy equipment, agricultural and environmental equipment, warehouse and operational equipment, etc. ), delivering tailored apps (for example Bolt Data Connect and a Legal Case & Docket Management solution) and ongoing support to increase uptime, productivity, and contract performance.

📋 Description

• Lead cross-functional teams to deliver ServiceNow and CRM-related initiatives on time and within budget • Ensure client satisfaction through planning, communication, and risk management • Develop comprehensive project proposals in response to client requests • Understand client needs and constraints; define scope, deliverables, timelines, resources, costs, and requirements • Mobilize and manage high-performing project teams and ensure prerequisite skills are available • Develop, gain consensus on, and execute project plans to agreed cost, quality, and timelines • Manage project risks, issues, scope changes, resources, forecasts, and stakeholder expectations • Establish working relationships with client and project team stakeholders • Communicate delivery updates, risks, issues, and opportunities • Facilitate workshops defining objectives, success criteria, scope, timelines, roles, responsibilities, and governance • Establish and facilitate project meetings; document and communicate key stakeholder messages • Ensure functional requirements and solution designs align with industry standards and business requirements • Ensure adherence to Bolt Data methodology and adjust plans to address process, people, or technology risks • Communicate and manage the change control mechanism with clients • Liaise between clients, delivery teams, and vendors to drive delivery and remove barriers • Contribute domain expertise in business analysis, domain expertise, Agile development practices, and ServiceNow offerings • Enable iterative client review and steering of interim deliverables • Ensure design and commercial governance of scope changes • Complete final solution documentation and lead knowledge transition to the client support team • Obtain client acceptance and sign-off for milestones and deliverables • Preserve key project assets for future use • Mentor and guide project team members, including offshore team members and other Project Managers • Maintain accurate forecasts and ensure team members understand their forecasts and billing

🎯 Requirements

• Experience managing a remote consulting group • Experience with process improvement initiatives and automation • Experience with SFDC administration and implementation • Proficient in data manipulation using Excel, Access, Google Analytics, etc. • Ability to manage time effectively, set priorities, and meet deadlines • Outstanding written, presentation, and communication skills • Ability to work independently and as part of a team on multiple projects • 8+ years of experience successfully leading projects using a structured approach (e.g., PMP, Prince2, SAFE/Agile) • 5+ years of ServiceNow implementation experience utilizing proven project management processes and framework • Experience leading ServiceNow projects or other CRM software, including Salesforce, Siebel, Clarify, Vantiv, Peoplesoft, NetSuite, and RightNow • Experience managing projects with large enterprise initiatives • Proven ability to manage budgets for projects greater than $500K • Experience with estimation/sizing and SOW/Change Order contracting • Bachelor’s Degree in Business, Technology, or otherwise relevant subject • Project Management certification, such as PMP Certification • Field service experience, including customer service management and call center support • Demonstrable experience managing medium to large-sized teams of cross-discipline resources with complex, multi-location programs while maintaining budget • Strong analytical and reporting skills, including ability to decipher project health/issues through hard and soft metrics before they become major issues • Experience managing customer relationships, including critical communications and influencing • Experience working independently and within a cross-functional and cross-vendor team environment; collaborating effectively, creating consensus, and driving outcomes • Willingness to travel domestically and internationally with client and project team as needed

🏖️ Benefits

• Career advancement opportunities • Support for achieving professional goals • Opportunity to expand technology expertise • Willingness to travel domestically and internationally with client and project team as needed

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