IT Help Desk Associate I

🔥 0 minutes ago

🌾 North Dakota – Remote

🌾 North Dakota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Border States

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1952

🤝 B2B

B2B • Construction • Utilities

Border States is a company that supplies products and services to the construction, industrial, and utility markets. It has been recognized as the 6th largest independent electrical distributor in the United States and is known for its employee-owned culture, which emphasizes accountability, customer service, and responsiveness. With a network of branch offices serving 31 states, Border States is committed to solving business challenges and seizing new opportunities in the rapidly evolving electrical distribution industry.

📋 Description

• Receives telephone calls from users seeking assistance with computer software, hardware, mobile devices, email, or operating systems. • Diagnoses and troubleshoots initial hardware and software errors from users and identifies possible resolutions or support escalation needs. • Enters detailed information into the help desk software and completes appropriate follow-up to ensure the problem is resolved. • Resolves basic problems while on the phone (i.e. unlocking documents, resetting passwords, rerouting print jobs). • Works with other IT team members to research problems and find solutions. • Answers questions, applying knowledge of computer software, hardware, procedures, and internal knowledge databases.

🎯 Requirements

• Two-year degree in Computer Technology or the equivalent in work experience. • Four-year Computer Science degree helpful. • Knowledge of Windows PCs is essential. • Ability to read, write and speak in English required. • Prefer working knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Outlook and SAP software.

🏖️ Benefits

• Health, Dental and Vision Benefits • Accident, Critical Illness, Hospital Indemnity • FSA & HSA • Employee Stock Ownership Plan (ESOP) • Disability Benefits • 401(k) Retirement Plan • Life Insurance • Employee Assistance Program • Paid Holidays • Paid Volunteer Time • Personal Leave time and more!