Field Service Engineer – Iowa Territory

Job not on LinkedIn

🔥 49 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $85k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Bosch

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 Non Equity Assistance on 2018-06

Manufacturing • Consulting • Logistics

Bosch is a multinational engineering and technology company known for its diverse range of products and services across various sectors. It specializes in mobility solutions, providing extensive expertise in vehicle technology, including hardware and software for automated driving. Bosch is also committed to sustainability, offering innovations in energy efficiency, battery technology, and hydrogen solutions, all aimed at addressing the major challenges of our time through advanced research and development.

📋 Description

• Provide on-site technical support to customers throughout the assigned Iowa territory • Troubleshoot, repair, inspect, and sort hydraulic systems and components at customer locations • Diagnose leaks, pressure loss, valve malfunctions, and other potential failure modes • Repair or replace components when feasible and approved by the customer • Support customers with product quality, warranty, and technical concerns • Coordinate communication between customers and HydraForce internal teams • Initiate and manage Return Material Authorizations (RMAs) • Document failure modes and relevant technical information for investigation and resolution • Lead or support 8D methodology, root cause analysis, and other customer-required problem-solving activities • Communicate customer-specific quality requirements in accordance with supplier quality manuals and standards • Support product returns and RGA reporting for customer line rejects • Ensure root cause analysis and corrective actions prevent recurrence • Use customer portals and systems to document and manage quality concerns • Collaborate with Engineering, Quality, Sales, Manufacturing, and other internal teams • Identify claim and warranty trends and support efforts to reduce repeat failures and claim costs • Participate in design or product improvements related to warranty and field performance • Coordinate warranty agreements and related activities with customers and HydraForce Sales • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree in Engineering or a minimum of four years of relevant technical experience in a manufacturing, hydraulic, or similarly technical environment • Ability to read and interpret hydraulic schematics • Demonstrated mechanical and technical troubleshooting capabilities • Strong problem-solving skills with the ability to investigate technical issues and identify root causes • Excellent written and verbal communication skills • Strong collaboration and cross-functional communication skills • Customer-focused mindset with the ability to professionally manage technical and quality concerns in a field environment • Working knowledge of standard computer applications and ability to learn customer-specific systems and portals • Ability to work independently while traveling throughout an assigned service territory • Preferred: NFPA certification • Preferred: Six Sigma Green Belt certification • Preferred: Previous experience with hydraulic systems, mobile hydraulics, fluid power, or hydraulic components • Preferred: Experience with 8D problem-solving, root cause analysis, corrective actions, warranty claims, or customer quality processes • Frequent travel and occasional overnight travel may be required • Ability to lift and move up to 50 pounds without assistance • Ability to work in and around manufacturing equipment and customer production environments • Ability to wear required personal protective equipment, including safety glasses, gloves, and safety shoes • Indefinite U.S. work authorization required; future sponsorship unavailable

🏖️ Benefits

• Training may be provided for NFPA or Six Sigma Green Belt certification if certification has not yet been obtained • Frequent travel throughout the assigned Iowa service territory • Full-time employment

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