Boundless Life Sciences Group
201 - 500 employees
🏥 Healthcare
💼 Consulting
🧬 Biotechnology
💰 $2M Seed Round on 2022-04
Healthcare • Consulting • Biotechnology
Boundless Life Sciences Group is a specialized platform that supports life science brands through a diverse range of expert marketing services. The company offers AI-driven strategies, commercial consulting, medical communications, and strategic creative solutions tailored for each phase of a brand's lifecycle, from discovery to market maturity. By leveraging cutting-edge technologies and in-depth data science, Boundless Life Sciences Group aims to optimize brand strategies, streamline complex medical information delivery, and enhance marketing efforts with a comprehensive, unified client engagement model, ensuring seamless service with one point of contact and flexible billing.
Head of Community
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🔥 0 minutes ago
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Boundless Life Sciences Group
201 - 500 employees
🏥 Healthcare
💼 Consulting
🧬 Biotechnology
💰 $2M Seed Round on 2022-04
Healthcare • Consulting • Biotechnology
Boundless Life Sciences Group is a specialized platform that supports life science brands through a diverse range of expert marketing services. The company offers AI-driven strategies, commercial consulting, medical communications, and strategic creative solutions tailored for each phase of a brand's lifecycle, from discovery to market maturity. By leveraging cutting-edge technologies and in-depth data science, Boundless Life Sciences Group aims to optimize brand strategies, streamline complex medical information delivery, and enhance marketing efforts with a comprehensive, unified client engagement model, ensuring seamless service with one point of contact and flexible billing.
📋 Description
• Own and continuously improve the community journey across pre-arrival, on-cohort and post-cohort touchpoints • Design a seamless family onboarding experience using self-service resources, communications, webinars, technology and human interactions • Ensure families understand and embrace Boundless Life’s values, Community Guidelines and Terms • Handle sensitive community situations when required • Develop post-cohort engagement and resources for families and children • Define the community engagement strategy and create rituals, formats and experiences across destinations • Lead the Boundless Forum and other community platforms, ensuring conversations are active, useful, welcoming and well moderated • Develop content, benefits, perks and experiences that add value to community membership • Encourage community-led initiatives and empower families to organize activities, groups and experiences • Own the community technology roadmap and lead the transition from Slack and Notion to the Boundless App • Design the role of WhatsApp and other communication channels, including membership and moderation processes • Introduce AI-enabled customer support and automation where appropriate • Equip and support Community Hosts across destinations with playbooks, training, tools and best practices • Create mechanisms for Community Hosts to share learnings across destinations • Lead, coach and develop the Community team • Define community health metrics and use feedback, engagement data and qualitative insights to improve the experience • Champion the community voice internally and influence wider product and experience decisions • Achieve onboarding satisfaction, response-rate, participation, app implementation, AI support, membership, rebooking and NPS targets
🎯 Requirements
• Proven experience building and scaling communities or customer experiences in a fast-growing environment • Strong leadership skills and experience coaching customer-facing, mission-driven teams • Ability to turn strategy into scalable journeys, processes, playbooks and operating rhythms • High technology fluency, including community platforms, automation, AI and customer support tools • Strong customer instinct and understanding of belonging, engagement, trust and advocacy • Collaborative, entrepreneurial mindset • Ability to work effectively across Operations, Product, Education, Marketing and Sales • Experience in startups or scale-ups, ideally in education, hospitality, travel, membership or experience-led businesses • Personal experience with Boundless Life or strong affinity with family mobility and international living is ideal • Ability and willingness to travel frequently to Boundless locations
🏖️ Benefits
• Fully-remote role and a truly flexible work environment • Fast-growing company with strong financials • Potential to grow with the team as the company grows • A mission-driven company and team • Autonomy to make strategic decisions and plans • Discounts to participate in Boundless Life cohorts in all locations
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