Guest Experience Representative

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Bowlero Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🎮 Gaming

💰 Post-IPO Equity on 2021-12

Entertainment • Hospitality • Gaming

Bowlero Corporation is a leading bowling and entertainment venue that combines bowling, arcade games, and a diverse food and drink menu for an enjoyable experience. With offers like the Summer Season Pass, guests can enjoy discounts on bowling, games, and dining, making it a popular destination for parties and events. The company is focused on creating a lively atmosphere for all ages, providing league options and special events, making it a go-to spot for family fun and social gatherings.

📋 Description

• Supports guests across phones, email, chat, social media, and other digital platforms as the voice of our brand. • Manage high volume guest communications, reservations, and inquiries across all channels to ensure seamless, high-quality service. • Personalize interactions to create memorable experiences. • Handle online reservations, group events, adjustments, cancellations, and refunds accurately. • Identify opportunities to enhance the guest experience through recommendations and upgrades. • Coordinate with on-site operations teams to deliver a seamless and memorable guest experience. • Provide guests with support regarding retail transactions, promotions, seasonal programs, season passes, gift cards, rainchecks, leagues, etc. • Proactively and creatively resolve guest challenges, including technical issues and service recovery situations. • Escalate issues when appropriate. • Become a product knowledge expert to provide accurate information regarding center details, property features, onsite promotions, and event sales processes across all brands. • Respond to billing inquiries and concerns. • Meet quality assurance expectations across all channels to deliver a memorable guest experience. • Identify recurring trends and provide feedback to leadership.

🎯 Requirements

• High school diploma required; associate or bachelor’s degree preferred. • Minimum of one (1) year guest service experience in a call center, hospitality/restaurant or corporate setting; or equivalent combination of education and experience required. • Self-motivated with the ability to work independently, maintain a positive attitude, and collaborate effectively in a team environment. • Strong listening, written, and verbal communication skills; receptive to coaching and feedback; and motivated to meet or exceed goals while solving problems in a fast-paced environment. • Proficient computer skills, including the ability to navigate multiple systems and web applications simultaneously and use search tools to locate information. • Proficiency in Microsoft Office Suite, standard office software, CRM platforms, and booking systems; Zendesk experience is a plus.

🏖️ Benefits

• Must have full availability including weekends